12:55PM | 11/25/13
We had a contractor install french drains and a sump pump in our basement. They jack hammered the floor, put in the perforated pipe, lay gravel and poured cement on top of the gravel. One week after the cement was poured, it is cracking and the cracks are wide (see picture attatched). Inspite of a guarantee to fix issues, the contractor is will not come by to fix the problem. Any recommendations on fixing these cement cracks and the cost involved would be greatly appreciated.


04:26PM | 11/25/13
Member Since: 12/20/10
130 lifetime posts
You should pursue having him fix it if it's guaranteed. They count on people giving up and that generally makes me dig my heels in even more. I would let them know that you would like to rectify this situation in a nice way so that you can feel comfortable referring them to others and that you're sure that this is an issue that is easily fixed by them. Give them a reason to call you back by being easy to work with. If you can go over the person's head and talk to the owner (assuming there is someone over their head), don't put the person that did the work down but paint a picture of a mix up and stress easy solution. If they continue to ignore you, express that you are going to have to contact the AG, BBB etc. but you really don't want to because you are sure that there is an easier solution.

Hope it works for you!


11:31PM | 11/29/13
Thanks for your reply. Good way forward.

How would one repair this oneself. I could demo that area with a chisel and put in new cement. Could I just use Quickcrete from Home depot or are their other factors I need to consider? I don't want to call yet another contractor and have them take even more money and offer "guarantees".


Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.


type the code from the image


Post_new_button or Login_button

For an eclectic table setting or outdoor lighting, try a riff on this project from The SITS Girls blog—converting mason ja... It turns out that many bath and kitchen cleansers contain chemicals that are dangerous to the skin and eyes, and often pro... So often we paint tiny nooks white to make them appear larger, but opting for a dark, dramatic wall color like this one—Be... Chocolate-colored walls and large window frames allow the exposed wood beams to take center stage in this small screened p... If you're not crazy about the idea of commingling plants and pool, this modern variation may be more to your liking. The s... Yes, a freestanding garage can become its own tiny house. Artist Michelle de la Vega has all the comforts of a modern resi... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... Pursue what's known as the stack effect. To achieve it, open the windows on both the upper and lower floors, and as warm a... Like no other floor type, a checkerboard design works wonders to underscore the retro kitchen theme. Vinyl flooring, ceram... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... When securely fastened to a tree or the ceiling of a porch, a pallet and some cushioning make the ideal place to lounge. V... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... For the cost of a can of exterior paint , you can totally transform your porch. Paint the floor a hue that complements yo... In this urban apartment, a standard-issue patio became a serene and green perch by replacing the typical concrete with gro... If you put the washing machine in the mudroom, you can stop the kids from walking through the house in dirty, grass-staine...
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon