We had a contractor install french drains and a sump pump in our basement. They jack hammered the floor, put in the perforated pipe, lay gravel and poured cement on top of the gravel. One week after the cement was poured, it is cracking and the cracks are wide (see picture attatched). Inspite of a guarantee to fix issues, the contractor is will not come by to fix the problem. Any recommendations on fixing these cement cracks and the cost involved would be greatly appreciated.
You should pursue having him fix it if it's guaranteed. They count on people giving up and that generally makes me dig my heels in even more. I would let them know that you would like to rectify this situation in a nice way so that you can feel comfortable referring them to others and that you're sure that this is an issue that is easily fixed by them. Give them a reason to call you back by being easy to work with. If you can go over the person's head and talk to the owner (assuming there is someone over their head), don't put the person that did the work down but paint a picture of a mix up and stress easy solution. If they continue to ignore you, express that you are going to have to contact the AG, BBB etc. but you really don't want to because you are sure that there is an easier solution.
Hope it works for you!
11:31PM | 11/29/13
Thanks for your reply. Good way forward.
How would one repair this oneself. I could demo that area with a chisel and put in new cement. Could I just use Quickcrete from Home depot or are their other factors I need to consider? I don't want to call yet another contractor and have them take even more money and offer "guarantees".