I live in a 20+ yr old house and we decided last year to replace all of our windows. We have 11 regular windows, 3 sliders in our basement, and a sliding glass door. We ended up with the Sequels, since we could get wood and they all had to be custom. I can’t help but wonder if we made a mistake. They were installed in August.
I like that I can easily open and close windows. I like that I can easily remove them for cleaning. The job was done in 3 days, and the guys were fairly neat – just left a couple large coils and screws.
The salesman said we would get 1 yr no interest if we put it all on a new HD credit card. We did, but the statement kept saying our year ended 7 mos later. I called every month for 4 mos before being told no such offer was available at the time, but that they would honor it anyway. Watch your statements carefully.
The installers cut through our walls in the basement, and ruined the paint jobs in two rooms. They didn’t do an inspection before they left, so I had to bring the first room’s damage to their attention. No apologies, not even a polite word to me. I didn’t notice the second room until later, so I called them back. That room had been painted a few years before, and when I asked about paint, I was told I should have saved some (I did, but it dried), and they did not offer to match me a quart. That room was damaged in two places, but they refused responsibility for the 3rd place and didn’t patch it. Both patching jobs were poorly done, and I plan on redoing them this spring, and priming and painting them. (I was 9 mos pregnant when they installed the windows). Not once did anyone offer an apology.
The sliders are leaking now. It took 4 calls to get someone out here - a different contractor, since the first was removed from windows for “problems.” He said the sliders may be improperly sized, and took some pics. He told me they didn’t caulk on the outside of two of the windows, and that the siding was loose under the third. The office sent 2 guys from the original team out that very day to caulk. They also caulked the inside, which I’m not too happy about. Should caulking the inside be a standard or are they just covering up for a bad window or poor installation? I’m glad they did it if it is a temporary measure, but I fear it is what I will be left with.
My husband says he has no problems with the windows (except the sliders, which slide a heck of a lot when they’re locked), but is concerned about the installation. I don’t like that there are some that I can’t lock, and that you have to test each window after locking it to be sure it really is locked. It’s really easy for the lock to slide shut, after you think it is fully closed, only to find that pressure needs to be applied on both the top and the bottom openings to make the latch be able to properly engage. I hope that makes sense.