Latest Discussions : Miscellaneous

BV019350

10:53AM | 05/21/19
I saw your website and wanted to make a statement about the product TimberTech. We had a por5ch and deck installed less than 5 years ago. Now 2 of the deck boards are splitting. We contacted the manufacturer and after the routine back and forth conversations, plus an inspection of the material by a contractor who will be repair the deck; TimerTech is offering us $100 for the boards that have to be repaired. The contractor submitted an estimated of $1,890. The reason the estimate is that price is because the boards before and after the substandard pieces have to be removed and then put back. Plus there is hardware that goes with that. Now we do have a warranty, but aaccording to TimberTech they don't cover labor. I find this amazing that their product is substandard and runing our deck and they want to cover it with a $100 pay off. The contactor told us that the best material to use for a deck is a good wood -that's right wood. Easy to work with, easy to replace and if treated it will last as long as this fake stuff. So my advise is ask before you purchase any TimberTech material. Very disappointed in this companies customer service department. Spread the news --BUY SOMETHING ELSE OTHER THAN TIMBERTECH!!!!


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