I too live in Maine and made the mistake of using Correct Deck back in April 2005. Within one month the deck was covered with large black mold "spots" and was so unsightly I was too ashamed to use the deck to entertain. I pressure washed the deck several times that summer not wanting to use harsh chemicals that would ruin the plantings around the deck. Like most of the previous posts I contacted the hardware store where I purchased the decking only to find out the owner of the store had also installed Correct Deck at his own residence and was having the same problem. He gave me the name of the customer service representative, Rene Provencher, email@example.com to whom I sent pictures and asked what the company was willing to do for me. You guessed it! I was blown off every time I e-mailed her. She recommended chemicals, which I tried, to no avail. This summer I contacted the regional distributer who recommended a mold killing product called Moldex. He also recommended I use a mold and mildew resistant sealer manufactured by the same company, Forsite. I pressured washed the deck, let it dry and applied the Moldex. I then again let the Moldex dry and applied the sealer using the manufacturers directions to the letter. Anyways, to make a very long story a little shorter, the decking is ruined. The mold not only regrew under the sealer (?) but whenever it rains the decking turns a milky white. I guess in a way it did solve my problem. I am removing the Correct Deck and replacing it with natural wood decking. It can't be any more care than the "Incorrect Deck" and will look much better. Sign me up for any suit against that company.
I feel your pain Roger! This stuff is ridiculous! I wrote a nice letter the Maine's Attorney General Steven Rowe. I am hoping for a positive reply. Ironically I was at a customers house this morning and happened to glance at her deck and it was the same color and brand as mine. Wouldn't you know it, it was covered in MOLD! I asked her about it and she and a friend have the same problems/concerns as the rest of us. She gave me permission to keep her up to date on the situation.
I do not know how a Product Manager of a defectice product can have the guts to post a posting such as the one here. You know that the original CorrectDeck has problems hence you have introduced CX. Mold is a problem with your product where I have never had it before until CorrectDeck was installed. Why don't you and your company have the guts and integrity to stand behind your product and replace the defective material? Believe me if we can get a classaction suite going on this product I for one would join it.
My advice to any prospective customer of CorrectDeck would be to think hard and thick twice.
You are so BRILLIANT to have saved that brochure!!! I will pass it on to the lawyer and see what he thinks. It clearly states that it's like wood but without the maintenance of wood (not exact wording).
Do you think we are ever going to get any satisfactiond from this manufacturer. I just don't understand why no one cares that they are cheating so many people with their faulty product and I guess I am just tired of fighting after two years.
We had a correct deck installed January 2005. About a week later, some of the boards started to warp and black stains started appearing all over; a hand rail also cracked. I contacted the company several times but received no response. I demanded that my contractor replace the warped pieces which he did. However, the warping has now appeared on different areas of the deck. We have the cherry finish deck and it looks AWFUL!!! It has totally discolored. To add insult to injury, my deck is proudly displayed on their website! We paid $37,000 for our deck and sadly we have to have it replaced because of the poor condition it is in. We do not entertain (except for close family and friends) because we are embarrassed by it. It has caused us a great deal of stress and I cannot believe this company is still in business after all the lives they have ruined. We work very hard for our money. This was the first home that we purchased when we got married 8 years ago and saved to have the backyard (and deck of our dreams). It is a nightmare. We live in Long Island and after reading the comments from the others, we see that this problem is not isolated to to one part of the country. Has anyone contacted the Better Business Bureau? The attorney General in Maine? Count us in in any class action suit.
I had my deck installed in 2005. Within a week I started noticing black spots all over my deck. After several months, some of the boards started to fade in color (I have the red color). Also, anything that was placed on the deck, flower pots, lawn furniture would leave fade marks, discolorations once removed. I was under the impression that a product that was advertised and sold a low maintenance would be just that, LOW MAINTENANCE! My deck is only two years old and it is awful looking. The whole purpose of having a deck was to be able to entertain and enjoy it. How can I when I can't even place patio furniture on it without it leaving nasty looking stains?! Correct Deck should be ashamed of this product. My previous deck was 10 years onld and looked nothing like this. I should have kept it rather than having spent a small fortune on the new one. As of this morning, my contractor is ripping up a part of the Corect Deck because of the warping and severe discoloration. SO much for low maintenance!!!
I also have the red color. I live in Long Island, NY and my mold and warping started almost immediately. After the first week, I demanded that my contractor fix the warping and he did right away. The materials were purchased from Family Lumber. My deck was completed in March 2005. I complained to the company but to no avail. Nothing was ever done. My husband would try to power wash it but the black spots just kept returning. Don't waste your time speaking with Renee at Correct Deck Customer Service. My deck is proudly displayed on their web site and I expressed to her my anger at this due to all the warping, disoloration and chipping and she has yet to suggest a solution. I have emailed her pictures of the warping and spots that continue to be an ongoing problem and have received no response. As of this writing, I am having a part of the deck ripped out due to severe warping. I think this is a no win situation unless we all band together and try to get a lawsuit going. I spent a small fortune on this deck, not to mention the additional money I am still incurring in trying to fix the ongoing problems. Buying this product was a major mistake that will bother me for a very long time.
What a relief to se how many people are having the same problem! We thought we'd be alone. Count us in on any lawsuit forthcoming. We also have been dealing with Correctdeck, they sent us the cleaning solutions and mold resistant chemical to treat it with. It doesn't look much better and they tell us it will only last a year!I'd rather have pressure treated wood that I would have to paint or stain every couple of years. They also deny any language they used in their brochures regarding this matter and were quite "snotty" about it...must be getting nervous. Do all of you have all your receipts? That's where we may have a problem, thought we had them, but can't seem to find them. Well, hopefully, if we all pull together, something will come of this!
I have my receipts. I decided to file a complaint with the State of Ohio Attny. General concerning Correct Deck, Home Depot and my contractor. It probably won't do any good but we are going so slow with the lawsuit that I just thought I'd try this.
I have applied Premium Acrylic Olympic latex gray stain to some scrap pieces of old Correctdeck. I will be watching and waiting to see if the mold or other wood marks get trough the stain. Will keep the list updated. BTW, I applied the same stain 2 years ago to the 6x6 supports of the deck. Regular wood of course. No problems, Olympic says the stain includes sunblock and UV Protection and is guaranteed for 12 years...right out of Consumer Reports. Joe