What do we have to do? I have been dealing with the BBB in Atlanta about Home Depot not standing behind a product they sell and they have basically said that Home Depot doesn't have to stand behind what they sell. That is unbelievable to me I bought this product from Home Depot with their recommendation. Oh well, I get the feeling that the BBB is holding hands with HD.
There have been 11 complaints to the Better Business Bureau that handles Maine. Here is a summary:
The Bureau processed a total of 11 complaints about this company in the last 36 months, our standard reporting period. Of the total 11 complaints closed in the last 36 months, 7 were closed in the last 12 months.
These complaints concerned:
1 regarding Customer Service Issues
1 regarding Failure to provide promised assistance or support for products or services
10 regarding Product Quality Issues
10 regarding Defective, damaged or incorrect product received
These complaints were closed as:
11 Administratively Closed
3 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
8 BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
A summary of the Correct Building Products log at the Better Business Bureau may be found at: http://www.bosbbb.org/reports/reliability_report.asp?FirmId=840
if we get enough names on the "lets start" list maybe we can give it to a bbb or lawyer so make sure you spread the word to anyone that talks to you thru this web site and tell them to but there name on the list so far there are only 6 names. we need alot more