Make It Clean, Clean, Clean!
Hands down, Airbnb veterans cite cleanliness as the No. 1 factor in making your property one that visitors will want to return to. Clean thoroughly! A dirty property will make an immediate—and indelible—bad impression from which you may never recover. With that in mind, it may be worth hiring a professional cleaning service to do the work. You can recoup the cost by passing a cleaning fee on to the renter.
Communication Is Key
Communicate clearly and promptly throughout every aspect of the transaction, from inquiries about availability to instructions for disposing of trash when you leave. Also, make sure your guests know how to reach you if they have questions or problems during their stay. Your helpfulness will make prospective guests feel more comfortable booking with you, and those who stay with you may be more inclined to visit again—and review their experience positively.
Related: The 20 Friendliest Cities in America
Be Thorough with the House Rules
Airbnb gives hosts a wonderful opportunity to set expectations by including House Rules in their listing information. Be as thorough as you possibly can, letting prospective guests know what is (and isn't) included in the rental, what activities are available to them, and how they should comport themselves. Keep everything positive, but clear and specific. Laying out the law up front will let guests know the expectations before they book, and increase the likelihood that they'll be satisfied with their stay.
Send a Welcome Letter
One successful New York City Airbnb host recommends sending a welcome letter about two weeks prior to the stay. The letter includes a copy of the House Rules, a rundown of transportation options from the airports, and other useful information. This considerate act will make your guests feel appreciated and help them arrive at your property safely and in a good frame of mind.
Give a Personal Tour
Try to be there in person to check in your guests. This is especially crucial if the rental property is also your home. One 5-star host we spoke to maintains that a personal tour will make guests more likely to connect the property to you, and as a result will be more apt to defer to you and respect your space and belongings. An in-person check-in also gives you a chance to address any questions or quirks (like unusually designed faucets) at the beginning of the stay, cutting down on calls for assistance later on.
Be a Guide
You know your neighborhood. Give your guests the 411 with your best local tips and tricks. Where’s the closest grocery store? The 24-hour pharmacy? Best pizza delivery? Nearby playgrounds? The best place to grab a six-pack of beer? Put together a list of neighborhood resources, and keep it in a prominent, convenient place at your property.
Leave Lots of Linens
Don’t Skimp on Paper Products
Be generous with toilet paper, tissues, and paper towels. While this small gesture may not earn you plaudits in a review, the scarcity or absence of paper products would probably generate negative comments—and would certainly inconvenience your guests.
Provide Some Little Extras
After a long day of travel or sightseeing, it’s awfully nice to wake up in the morning knowing that you won’t have to go out for coffee. That's why it's so important to provide your guests with a coffeepot or Keurig, along with everything they'll need for making that first cup of joe. Your visitors will also appreciate a couple of bottles of water and a few granola bars for emergency snacks.
Guest Passes to the Gym
Stop by a local gym and see if you can work out a short-term deal for your guests, where they can pay for day or week passes. It’s a great perk for guests who want to keep to their workout schedule during their trip, and it’s good for the gym too.
Gather Up Some Discounts
Head out into your neighborhood to collect discount cards or codes from restaurants, museums, and other attractions, then place these in a basket for your guests. It’s a smart way to promote local businesses, and it’s a nice little benefit for those who are staying at your property.
Leave Fresh Flowers
This is a simple act that can make a huge impact. A $10 bouquet of fresh flowers makes a delightful impression the minute guests walk in the door. Flowers are also a sign that you have been thoughtfully preparing for their arrival.
Something for the Kids
If you have a property big enough for families, make an effort to have a few amusements there to entertain the kids. Something as simple as a chalkboard on the wall and some chalk, or a few puzzles or board games, can make a family feel at home and give the kids a diversion everyone will appreciate.
Join a Group
If you’re in it for the long haul, get involved in the Airbnb host community by following bloggers, joining Facebook groups, or participating in other forums. These are great resources to lean on as your Airbnb business grows. With experience, your knowledge and your Airbnb savvy will increase, and before you know it, you’ll be the old pro handing out advice to the newbies.
Host With The Most
It's the little things a host can do that add up to a 5-star guest experience.
Get the help you need for the home you want—sign up for the Bob Vila newsletter today!