COMMUNITY FORUM

amylmar

09:32AM | 06/28/06
Member Since: 06/27/06
3 lifetime posts
Bvplumbing
I have had a very negative experience with homeannex.com. I recently purchased a Brizo{Delta} faucet from them. When it arrived there were flaws in the finish, a satin nickel finish. I first called Brizo because there is a warranty for the finish and the faucet. Brizo of course said that nothing flawed leaves their factory. They said I would have to contact homeannex.com to deal with the problem. So much for a warranty doing you any good. I did contact homeannex.com. Let's just say they make returning the faucet very difficult. It is subject to a re-stocking fee if the return is authorized. The process of returning and exchanging something can take over a month! I decided to replace the faucet and chose to purchase another of the exact same faucet so that I could recieve it quickly. I have been charged but the faucet has not shipped. I realize now that this was not a good decision. Also, when I asked homeannex.com who their distribitor was they could not tell me.

I am very suspicious of the faucet possibly being a Brizo look-a-like or knock-off. And I am weary of homeannex.com now. I have been charged for two faucets. One has not even been shipped and they can not tell me when it will be. The faucet I recieved is flawed and I can not return it until homeannex.com sends me a return label. They have had several days to send to to me and have not. Something is just not right. To top all of this off this has delayed the laying of the granite for the entire home that my Mom and I are renovating.

To say the least I am very frustrated at this point. Before buying the faucet I researched them for a couple of months. This has been very discouraging to have such a negative outcome. I don't know who to be upset with either homeannex.com, their unknown distribitor, or Brizo.

Has anyone had a similiar experience with a Brizo faucet concerning a flaw in the finish or any other problems? Has anyone done business with homeannex.com and had a negative or positive experience with them? My question also is for someone that is a professional in the fixtures business. What advice or information can you give me about faucets that are look-a-likes, not the real thing? I would welcome anyone to respond that has any information, advice or can sympathize with my situation.

Thanks,

Amy

Sylvan

10:45AM | 06/28/06
Member Since: 01/24/06
1449 lifetime posts
Me_office1
Hi Amy, welcome to the ripped off club.

I bought a so called brand new Franke kitchen faucet and the finish lasted almost a week before it started to peel.

Almost 2 years later I am still waiting for replacement parts (I am not holding my breath)

In the future I will deal strictly with a "plumbing" supply instead of E mails or buying on line

amylmar

11:31AM | 06/28/06
Member Since: 06/27/06
3 lifetime posts
Thank you for your reply. The ripped off club is not something I really wanted to be a part of though. By the way, I am unable to view your post 'My Opinion'. The page does not seem to load properly. Just thought I would let you know.

Amy

Billhart

04:07PM | 06/28/06
Member Since: 04/25/05
1918 lifetime posts
They can't charge a restocking fee for a DEFECTIVE unit.

If you where sold a defective unit they have to make it good.

You have too choices. Either have the seller replace it or contact Delta.

Here is what Delta says. It is very clear.

http://www.brizo.com/wps/portal/customerservice/warranty

If you charged this dispute it with the CC company. Follow the proceedure on your statement. Make it in writing.

If you don't want to replacement cancel your order NOW. You have the right to do this.

Again don't take NO for an answer.


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