04:11PM | 01/25/05
Member Since: 01/24/05
1 lifetime posts

Our celing fan with light has a remote that stopped working a few months ago. The battery has been changed but it still doesn't work. I don't see any company/model name on the fan but the remote says 'Hampton Bay Fan & Lighting company". The house is only 6 years old so the fan can't be older than that. Would anyone know how to fix this? Is there a customer service # that I could call. I can't seem to find the contact information / website by google-ing.


Jim D

11:55PM | 01/25/05
Member Since: 01/06/01
342 lifetime posts
NM2005 - hi, I have one of those remote-controlled ceiling fan/light fixtures in my home. It replaced another ceiling fan. When the installer put it in, he advised us not to turn off the fan/light by using the existing wall switch that controlled the previous fixture. He said doing so would eventually ruin the remote sensor that communicates with the fixture. We control it strictly via the remote control unit.

My wife bought the fan at H_ome D_epot so you should be able to get the customer service number and/or website info by asking the folks in the store working in that area. As far as getting the model/serial number off your unit, it's most likely on the base area where it attaches to the ceiling - meaning you'll have to pull the fixture down temporarily to get at the info. I'm certain you won't get any troubleshooting help from the manufacturer without the info.

I hope this gives you a little help - good luck! Jim D/West Point, VA


11:41AM | 02/08/05
Member Since: 02/07/05
1 lifetime posts
I was able to track down some phone numbers as I'm having the same problem.

Hampton Bay Customer Service : 877-527-0313

for motor problems.

General Home Products : 877-898-1881

For remote operation problems.


09:45AM | 10/03/15
turn off power and within 30 seconds of turning it on hold down the fan off button for 10 seconds and it resets it


09:10AM | 04/16/17
I suffered for months and in two seconds, you just solved my remote problem! Thanks for taking the time to post that solution!


12:31PM | 04/22/17
Our remote does not have an off button


08:03AM | 04/29/17
That didn't work for me, any other suggestions? My fan and light work if I turn them on by the switch but I can't control anything, the light is on and the fan is on high.


06:55PM | 05/15/17
I have been fighting with this fan remote forever, 10 seconds holding down the fan off button worked! Thank you!


07:48PM | 06/04/17
Thanks for the post. I have a wall mounted remote (uses a 9V battery) which stopped working. I replaced the battery in the wall mount but nothing. Then I followed this post (breaker off then on, then within 30 seconds held the off button down on the wall control for 10 + seconds)and it works again.



10:13PM | 06/08/17
On my remote the fan controls work but not the light. Anyone know the fix for it?
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