Latest Discussions : Electrical & Lighting

nm2005

04:11PM | 01/25/05
Member Since: 01/24/05
1 lifetime posts
Hi,

Our celing fan with light has a remote that stopped working a few months ago. The battery has been changed but it still doesn't work. I don't see any company/model name on the fan but the remote says 'Hampton Bay Fan & Lighting company". The house is only 6 years old so the fan can't be older than that. Would anyone know how to fix this? Is there a customer service # that I could call. I can't seem to find the contact information / website by google-ing.

Thanks!

Jim D

11:55PM | 01/25/05
Member Since: 01/06/01
342 lifetime posts
NM2005 - hi, I have one of those remote-controlled ceiling fan/light fixtures in my home. It replaced another ceiling fan. When the installer put it in, he advised us not to turn off the fan/light by using the existing wall switch that controlled the previous fixture. He said doing so would eventually ruin the remote sensor that communicates with the fixture. We control it strictly via the remote control unit.

My wife bought the fan at H_ome D_epot so you should be able to get the customer service number and/or website info by asking the folks in the store working in that area. As far as getting the model/serial number off your unit, it's most likely on the base area where it attaches to the ceiling - meaning you'll have to pull the fixture down temporarily to get at the info. I'm certain you won't get any troubleshooting help from the manufacturer without the info.

I hope this gives you a little help - good luck! Jim D/West Point, VA

rrsolis

11:41AM | 02/08/05
Member Since: 02/07/05
1 lifetime posts
I was able to track down some phone numbers as I'm having the same problem.

Hampton Bay Customer Service : 877-527-0313

for motor problems.

General Home Products : 877-898-1881

For remote operation problems.

BV009113

09:45AM | 10/03/15
turn off power and within 30 seconds of turning it on hold down the fan off button for 10 seconds and it resets it

BV013643

09:10AM | 04/16/17
I suffered for months and in two seconds, you just solved my remote problem! Thanks for taking the time to post that solution!

BV013702

12:31PM | 04/22/17
Our remote does not have an off button

BV013755

08:03AM | 04/29/17
That didn't work for me, any other suggestions? My fan and light work if I turn them on by the switch but I can't control anything, the light is on and the fan is on high.

BV013899

06:55PM | 05/15/17
I have been fighting with this fan remote forever, 10 seconds holding down the fan off button worked! Thank you!

BV014031

07:48PM | 06/04/17
Thanks for the post. I have a wall mounted remote (uses a 9V battery) which stopped working. I replaced the battery in the wall mount but nothing. Then I followed this post (breaker off then on, then within 30 seconds held the off button down on the wall control for 10 + seconds)and it works again.

Thanks!

BV014051

10:13PM | 06/08/17
On my remote the fan controls work but not the light. Anyone know the fix for it?

BV014070

11:12AM | 06/12/17
No matter what i try, power on/off, hold down off switch, etc, remote will not turn fan on. The only click i hear on the fan is when i hit the "reverse" button on remote, but it still doesnt turn on

BV014104

08:08PM | 06/16/17
Everything works on mine except the low speed on the fan.I tried the power-off/fan-off reset technique but it didn't help.

(I turned power off at the wall switch - is it supposed to be that or the circuit-breaker? .... which is two floors away! In my mid 70's, can I make it up two flights in 30 sec? Hmmm ....)

BV014383

09:56PM | 07/31/17
After reading the posts I tried the power off/on and pressing the off switch it didn't work but when I told my wife that the remote had to be synced to the sensor in the fan she opened the remote where she had replaced the battery and realized she had moved one of the code settings. She moved it back down and tried the fan and it now works.

BV015279

06:42PM | 12/10/17
I could not get my fan remote to work for a while...it had been finicky and stopped responding to the buttons. I tried replacing the battery because the red light seemed to look like it was dying, but that didn't work. I played with the little dip switch things on the back of the remote next to the battery....but put them back in the original position when I found out those didn't do anything. Once the dip switches were in the right position, I turned the light switch off, then held the OFF button for 10 seconds. Then I turned on the light switch and the remote started working again! Thank you!!!

BV015298

08:01PM | 12/12/17
The tip posted about turning off power and back on by holding the fan button worked for me. Thanks for posting!

BV015555

11:54PM | 01/22/18
Great fix thx!!

BV015841

10:15PM | 03/03/18
My Hampton Bay fan also stopped responding to the remote. I did exactly what you said with the stop button and it worked!!! Thank you!!!! The internet is really great sometimes! - Jess in NYC

fishppp

11:54AM | 03/12/18
Member Since: 03/12/18
1 lifetime posts
Our fan remote works to operate the fan but not the light. For a while we could get it to work by pressing another button at the same time as the light button, but that no longer works. I got a new remote, exactly the same as the old one. I didn't install the new receiver that came with it, but the new remote operates the the same as the old one: it operates the fan but not the light. I tried the reset trick given here but it didn't work. Help?

BV015918

09:42PM | 03/13/18
I tried the trick of holding the "Fan Off" button for 10 seconds and it fixed it!!!! Unbelievable! We've suffered for 6 months over this!!! Thank you!

nytex

04:39PM | 03/16/18
Member Since: 03/16/18
1 lifetime posts
I have same issue as fishppp. Fan works but not lights. Anyone have a solution?

BV016261

05:11PM | 04/28/18
I Googled how to fix. Turned off breaker for approx 30 seconds. Pushed on off for 10 seconds, nothing. Pulled ceiling fan cord, and now it all works except the light button. I'm just really glad to have fan back! Thank you!!

BV016262

09:27PM | 04/28/18
It worked like a charm thank-you! I wonder how many people replace parts or the whole fan, because they didn’t know this reset?

BV016287

08:05PM | 05/03/18
I have a Hampton Bay fan/light unit. It has quit working. I've tried turning the circuit breaker off for a minute, then back on, then holding the light or fan button down for 10 seconds. Nothing happens. Any suggestions? John

BV016288

08:11PM | 05/03/18
Ive tried EVERYTHING and am at my wits end with this sensor and remote. The off button for 10 seconds after flipping breaker back on didnt work. In the new sensor instructions it says make sure to manually have fan on highest setting via the pull cord-- how can I tell if its on high if the fan wont turn on without the remote?? ( its not hooked up to any switch at all, just uses remote) Any help is appreciated ! Thanks!

BV016290

08:15PM | 05/03/18
Ive tried EVERYTHING and am at my wits end with this sensor and remote. The off button for 10 seconds after flipping breaker back on didnt work. In the new sensor instructions it says make sure to manually have fan on highest setting via the pull cord-- how can I tell if its on high if the fan wont turn on without the remote?? ( its not hooked up to any switch at all, just uses remote) Any help is appreciated ! Thanks!

BV016370

08:41AM | 05/17/18
I tried turning off the breaker, holding the fan off button for 10 seconds turned the breaker back on and nothing...the light works but not the fan

BV016375

05:32PM | 05/17/18
Wow! I went all last summer without my fan! I can’t believe holding the off button for ten seconds worked. Thanks guys!!!

BV016375

05:34PM | 05/17/18
No need to turn of food the breaker buddy. Just point the remote to the fan and hold “fan off” for ten seconds

BV016458

03:50PM | 05/28/18
Thank you for the post! I don't have an on off for the fan, it's just a button to cycle through the fan speeds. I tried holding the button down for 10 seconds after turning it on and it worked, but at low speed, so I set the remote so that the next push was high speed, tried turning it off and on and holding the button for 10 seconds and it worked great!!! Good info!

BV016510

01:47PM | 06/02/18
The wall switch has an off button. This fixed my issue! Thank you for the information!!!!

BV016531

08:13AM | 06/05/18
This thread got my remote back in action as well, AND from the time I googled "Hamilton bay ceiling fan remote problems" to the time I now write this comment it has been less than 10 minutes!

Wunderbar alles! Arbeit macht Frei!

BV016535

06:16PM | 06/05/18
I googled the model number and found this post. Follwed the directions and bam!!! It worked!!! Thank you so much for your help!!

BV016557

01:56AM | 06/08/18
I'm a handyman and have tackled many a fan problem. Here's a super easy fix that nobody seems to mention here (believe me, I see this quite often):

Symptoms: fan works but light doesn't, or vice-versa, or fan doesn't work on low speed only, or nothing works at all.
Possible cause: Somebody who doesn't know any better pulled one or both the pull-chains.
Reason: Fans that have manual pull-chain switches (most common) are wired such that the pull-chain switch is in series with the remote receiver unit. This means that if the pull-chain switch is in the (OFF) position, the remote control will be unable to get power to the fan motor or light.
Fix: On the remote, press fan(HIGH) and then press light(ON). Then pull the chains until the light comes on and the fan runs on high.
If there is no response from the fan when you do this, you have a different problem.

BV016580

09:05PM | 06/10/18
Turned off breaker 30 sec. Held light off for 12 sec. Remote started working

BV016639

10:48PM | 06/16/18
FYI -- there is a manufacturers installation video for the Hampton Bay "Home Designs" Altura 56" and 68" fan that might be of some use.

https://www.youtube.com/watch?v=3caLs6BGDCU

The remote reset instructions begin at the 14:46 mark.

While this didn't solve my problem (I believe a power surge shorted out my remote receiver) it does show the exact process. I don't think you need to deal with anything at the breaker panel personally and I worked as an electrician for about 6 years. Turning the power supply off at the wall switch should do the job unless for some reason you used a dimmer type switch - (which you should not use with this fan at all). Anyway-- hope you find this additional information helpful.

PS- changing the dipswitch settings in your remote is not necessary. The process will learn if your remote receiver is functioning properly.

BV016869

04:55PM | 07/13/18
The reset method worked for me, but only after I purchased the strongest 9v battery I could find. Glad I got it fixed. Thank you!

BV016953

11:40AM | 07/24/18
My remote stoped working after only 3 weeks of use and this method worked for me. Thanks!

BV016969

06:03PM | 07/25/18
The fan is on (full speed) and the light is off. I can't turn the fan off or the lights on. Been running on hi speed for 3 days. Just bought remodeled unit and there isn't a wall switch. Can't locate breaker to turn fan off. Any suggestions?

BV016988

09:13PM | 07/27/18
Tried all the above, nothing works. I have two fans separate wall switches with remotes. Both went out at same time. I left house with fans on =, when I returned neither fan or lights worked.

BV017119

09:17AM | 08/12/18
That’s not working for me. However, I do know why people are having this issue.

You leave the house knowing the fans work and come back and they are not. Reason? Your house lost power for whatever reason and reset everything. I happened to be around this time when it happened.

Unfortunately none of these steps are making my fan work. I’ll keel trying.

BV017156

05:46PM | 08/16/18
Someone posted this earlier:

"PS- changing the dipswitch settings in your remote is not necessary. The process will learn if your remote receiver is functioning properly."

For my model this was definitely necessary. I tried the reset method using the off button with no luck. When I opened the fan to look at the receiver it had dip switches with settings that were different than the dip switches within the battery compartment on the remote. Once I changed the remote settings to match the receiver it worked fine.

My model on the remote is UC7083T.

BV017169

09:33PM | 08/17/18
The post about the sync bottoms inside the remote worked for me. Thank you so much. I bought a new fan, but before that was installed thought maybe it's just the remote. So I bought a replacement. Then I see all the installation process and might as well do the new fan. Got on this site, and fixed it. Thanks so much.

BV017207

08:06PM | 08/21/18
Thanks for all the suggestions! Here's what finally fixed it for me: The fan speed worked with remote, but the light wouldn't turn on. I tried most everything, including pulling the chain then pressing the remote light button. What finally fixed it was holding down the light button on the remote while pulling the light chain a few times. Holding it down was the key. Hooray!

BV017284

08:58PM | 08/30/18
I had tried the power/off button reset process a few months ago and it worked great. The remote stopped working again this week and I tried it several times on three different days with no results until tonight. This time it started working again but it left me with a new problem. When I turned off the wall switch then held the off button for 10 seconds the fan controls started working and the light would turn on again, but the light won't turn off. I had to go through the whole process again, repeating it twice, to get the light off. The last time I just didn't turn it on. Any ideas what might fix this?

BV017289

11:36AM | 09/01/18
If the reset doesn’t work try changing the code (dip switches) in the remote and receiver - that’s what worked for me.

BV017336

10:44AM | 09/06/18
Thank you!!! This worked for me too!

BV017388

11:04PM | 09/11/18
My medium speed button is actually my high & high button is meduim.... any ideas to try?

BV017398

01:23AM | 09/13/18
How do you know what the correct code for the dip switch is?

BV017478

06:37PM | 09/22/18
BV014383 Your suggestion worked. I opened the remote again and looked at the switches and realized that I had hit one of them when changing the battery. Moved it back down and everything is back to normal. Thanks!

BV017494

11:34PM | 09/24/18
The 'hold OFF button down for 10 seconds' worked like a charm. It helps to warn your wife that you are about to cut the power. It also helps to warn the cat that you are about to run up 2 flights of stairs in 1/2 dark at top speed.

BV017508

11:54PM | 09/25/18
You can try Hover fan.

BV017582

09:52PM | 10/03/18
I don't see my paricular problrm. The light keeps turning on by itself. I find no instructions on the use of the light timer button or the light delsy button. The fan installed approx 3-years ago. This issue started within the lsst month. Thoughts and suggestions appreciated,

BV017608

02:02PM | 10/06/18
BV009113 Oct 3 2015 | 09:45am
turn off power and within 30 seconds of turning it on hold down the fan off button for 10 seconds and it resets it

This worked!!!! We haven’t had a working fan for over a year thank you!!!!

BV017641

10:34PM | 10/10/18
I don't have any chains or a switch that goes to my ceiling fan.. my light has been stuck on and my remote will not turn it off. I have to unscrew the bulbs.. my fan works in all three modes. Any suggestions?? UVWRF-2

BV017793

11:29PM | 10/25/18
Please check your toggle switches on the remote! I accidentally moved once up and left the other down while replacing the battery. Once I realized one toggle switch was not set correctly I moved the second toggle to it correct position and now everything works again. Thank you all for posting what worked and what did not work for each of you. I was able to figure it out based on your recommendations! Thanks again...

BV017798

04:22PM | 10/26/18
Thank you BV009113 for your instant fix for my 2 dead remotes. It came about when I took down 2 perfect running HB fans for a ceiling restoration job. After reinstalling them , the remotes both were dead (batteries OK). Found your old post on line and got immediate salvation for my fans.

BV017833

10:30PM | 10/30/18
My fan was not responding to the remote. I went to the breaker box everything looked fine. I turned off the switch to that room anyways and flipped it back on and the fan turned on by itself and now responds to the remote! Thanks for the tip

BV017858

01:11PM | 11/03/18
My fan works at all three speeds and can switched on and off with remote. However, my light no longer responds to the remote on off switch. I have tried the suggestions of flipping the breaker off then on and then holding the remote fan off button for 30 seconds and still no response when using the button for the light other than using the wall switch. I have changed the battery and checked the toggle codes inside the remote. This problem started when our power had flickered during a storm and then in the middle of the night, the light came on unexpectedly. Since then the remote light button no longer seems to work. Any ideas?

BV017974

02:41PM | 11/14/18
This also worked on my Hunter fan... Thanks so much!

BV018028

08:13PM | 11/19/18
My daughter had the problem with both the light and fan stopped working. Removing the battery cover on the remote, it was apparent that the battery can actually move forward and backward with a slight bump. On a hunch, I noticed that the four dip switches were all in the forward position, which is where they would all be if the battery had slammed into them. So I just repositioned the one on the right, nearest to the battery, into the back position. Both the light and the fan now work.

BV018040

02:58AM | 11/22/18
Great thank you so much for the tip, I’ve been trying to do so many things to get it fixed and thought of calling an electrician. However I gave a last try on Google, and found this post. Very helpful, thanks again

BV018185

12:18AM | 12/12/18
Thank you!!!!

BV018189

02:24PM | 12/12/18
Where can I get a new remote for my Hampton Bays ceiling fan? The dog chewed ours and the fan won't turn off.

BV018239

06:56PM | 12/19/18
Fan remote works and has the batteries replaced. The fan is spinning and the light works. No response from the remote and both seem to be working.

BV018239

06:57PM | 12/19/18
The fan is a Hampton bay and is probably 10 years old. I don’t see any “on off” button on the remote

BV018265

02:33PM | 12/25/18
The handyman’s trick from June 8 solved my problem!! The remote reset did not.

BV018422

05:17PM | 01/14/19
I had to do it 3 times but it worked for me turning off circuit breaker for 30 sec then pressed the off button for 30 sec. Thank you.


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