Latest Discussions : Electrical & Lighting

MMeade

07:27PM | 11/16/07
Member Since: 11/16/07
2 lifetime posts
Not getting good information on appliances damaged by rats (stove and dishwasher)under manufactures warranties but getting run around from store it was purchased from and repairman does not want to get involved afraid of losing contract with company

Appliances are Whirlpools and getting very annoyed with processes

Can anyone be of assistance if I can not get the appliances replaced and if I could make company replace the appliances.

Thank you

DanO

08:36PM | 11/16/07
Member Since: 11/11/02
2267 lifetime posts
** appliances damaged by rats under manufactures warranties **

If you read most appliance's warranties (which should be spelled out in the owner's manual), they say something to the effect that they (the manufacturer) will repair or replace any component found to be defective *in material or workmanship*.

- The Purchase: Appliance Warranties

LINK > www.appliance411.com/purchase/warranty.shtml

Rats are not a fault of the manufacturer and as such they are not responsible to repair such damage. I do not know any of ANY manufacturer that would repair such a failure under the warranty.

** repairman does not want to get involved afraid of losing contract with company **

You mean you wanted him to fudge his repair records to make it look like a legitimate claim? If so, I don't blame him. I wouldn't do it either.

** if I could make company replace the appliances **

Manufactures will not usually do that even for a legitimate warranty claim. As the warranty states, they will "repair or replace any *component*...", not the whole appliance. The selling dealer has absolutely nothing to do with any of this.

BTW. If the fault is not one the manufacturer is responsible for, you would normally be expected to pay for the inspection charge as well.

JFYI

Dan O.

www.Appliance411.com/?ref411=Whirlpool

The Appliance Information Site

=D~~~~~~

MMeade

03:54PM | 11/17/07
Member Since: 11/16/07
2 lifetime posts
Thanks for reply

No what I meant on the repairman's

end he hasnt turned in a report on his findings so we can at least do something to get an answer one way or another

I would not want anyone to tell a lie

then if I needed help to repair new appliances I could not find a honest person to help me out next time

Was wondering what to do it was not my fault either had pest control to rid problem and took a while.

But when stove quit working in the turning on the burnes by electric ignition we found out it was destoryed by the rats

It was working by lighting burners by hand.

Then store was trying to help out and see if we could at least get replacement or something; neither appliance is a year old

But waiting on this also

DanO

09:32PM | 11/17/07
Member Since: 11/11/02
2267 lifetime posts
** he hasn't turned in a report on his findings **

Did you pay him for the inspection? I doubt he can submit any kind of report and get paid from the factory so I can only assume he isn't going to but you'd have to ask him. If you're willing to pay for it (like should actually be your responsibility in such a case) I'm sure he will make out the paperwork for you pronto.

** Was wondering what to do it was not my fault either **

Either try your homeowners insurance or you'll likely have to bit the bullet and chalk it up to (a bad) experience I'm afraid. :(

** Then store was trying to help out and see if we could at least get replacement or something **

Unless they're willing to supply it them self at their own cost, I wouldn't hold your breath. I'm sure the factory isn't going to supply a replacement (unless you buy it).

JMO

Good luck.

Dan O.

www.Appliance411.com/?ref411=Whirlpool

The Appliance Information Site

=D~~~~~~


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