I have M&W windows manufactured by Chattahoochee Window Works in Columbus, Georgia. My house is 3 years old and for 2 1/2 of those years we have smelled a moldy/mildew smell in our rooms. We've been searching and searching for the source and finally after removing our walls down to the studs, have seen that our windows are leaking. We've experienced dust and dirt, cracking & peeling sills, cracking and peeling baseboards beneath the windows, and rotten spots on the windows, interior and exterior. The manufacturer has been on sight to "doctor" the windows but finally attempted to blame us for the problem accusing us of not caulking our windows often enough. He said we should caulk our windows every 6 months. Right.
Has anyone had any success with the company relacing the windows? Has anyone had any success legally with the issue? I am willing do discuss the issue with anyone because there definitely seems to be a pattern.