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I contracted to have a house built by what I have been told is a very reputable company. This only after talking to other buyers and doing research on the company itself. Both a cathedral ceiling and a "tray" ceiling were offered as options in the Master bedroom. Having been in several models, by several builders, I presumed that the tray would RAISE a section of the ceiling, adding height and character. This is what I had seen in other models. I recently visited the construction site, to find that the "tray" is being created by Sloping off the corners of the ceiling DOWN into the room, covering any flat wall space above the windows. The builder also lowered the ceiling in the remainder of the bedroom, (so that it is lower than the adjacent bath and closet). Consequently, I find that I have paid extra money (for the "tray") only to reduce the size and sense of space in the room. The total height of the "tray" is 8 feet. The rest of the ceiling is now 9 inches LOWER. All the other ceilings on the floor are 8 feet high.
Any idea what my options may be at this point? No drywall has been put up yet.