06:26PM | 03/22/10
Member Since: 03/21/10
2 lifetime posts
I had my entire trex deck replaced in 2007 due to "surface flaking". After negotiating with Trex, I received a settlement that included replacement materials and FULL labor/material cost reimbursement. I was pleased at the time that Trex stood by their product and paid for the entire replacement cost for over 4000 linear feet of Trex decking. Now I am experiencing the same problem again. Many boards are starting to flake, after only 3 years from date of installation. I submitted another claim with Trex only to find out that the class action settlement provides for replacement materials (Trex only, not screws, track etc) and $.18 per linear foot for labor and screws etc. What a joke, in 2007 Trex was settling claims for FULL labor and material costs (over $30,000.00 in my situation) and after the class action suit they only have to pony up $.18 a linear foot. Trex knew about the faulty material and shipped it anyway. The class action suit screwed the consumer and paid the lawyers. Now I will have to foot the bill to replace 4000 linear feet of Trex decking for under $800.00. Never buy trex products, always opt out of class action lawsuits and complain to Trex and the class action plantiff's attorneys that $.18 a foot does not provide relief for Trex negligence in shipping a known defective product.


09:27AM | 05/18/10
Member Since: 05/17/10
1 lifetime posts
I followed exactly the same program. We first installed nearly 2500 feet of Winchester Grey in 2003. By 2006 it was coming apart over 10% of the surface plus staining was bad and had sub surface mod spots. Trex replaced it all plus a modest labor fee or about $6k. Three to four years later, it is doing the same thing. I am hugely disappointed in this product. The major hassle it takes to replace is unacceptable. We were told of the Nevada plant problems that in 06 were supposedly corrected. I am hesitant to replace again. If they only offer $.18, this would be a total joke. The screws cost more.

Has anyone been successful in getting Trex to stand up and pay for install in the 2010 time frame?


06:50PM | 05/27/13
i got my replcement boards in April and didnt look at them until yest4erday. Winchester Grey from 2005 is not the same as it is today. But frankly the product looks nicer and I am excited to put it on. What I am not excited about is the removal of 3500 screws and the reinstallation of 3500 screws. Also not thrilled about disposal of 4000 pounds of used trex


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