Latest Discussions : Lawn & Garden

jkempf79

06:58AM | 10/22/08
Member Since: 10/20/08
2 lifetime posts
I tried the link to the pictures but it didn't work. Could you email the link to me?

jkempf@orepac.com

cwgluch

05:27AM | 04/19/09
Member Since: 04/17/09
2 lifetime posts
I installed XLM Mountain Cedar in June or 2008 using 12', 16' and 20' foot boards. The 12's have turned to the color of a plastic milk jug in area's not protected by a chair or table and some of the 16's have started to turn white as well. I have pictures that show 2 boards at a butt joint with 1 side white and the other only slightly faded. I showed the pictures to the lumber yard where I ought the material and they were amazed. They are going to infomr ther supplier and show him the pictures but they also suffgested that I open a claim with Timbertech which i did 2 days ago. I was told that a warranty claim packaged would be sent to be. I'll try to keep this post updated as this process continues.

jkempf79

08:23AM | 04/20/09
Member Since: 10/20/08
2 lifetime posts
'cwgluch' could you email me pictures of your claim?

Rocketscientist

10:31AM | 07/17/09
Member Since: 07/14/09
3 lifetime posts
I had a Timbertech XLM (Mountain Cedar color) deck installed, about 8 months later I discovered large white areas, which can't be cleaned-up. Interestingly, the contractor ran out of XLM planks for the steps, so he bought one more. None of those planks (from a different production lot) are turning white, but the other ones, right next to the newer ones, are turning white. This must be a production lot issue with the XLM decking. I have contacted Timbertech to initiate a warrantee claim...we will see what happens.

djphelan

02:45PM | 08/11/09
Member Since: 08/10/09
2 lifetime posts
I installed a Timbertech XLM Mountain Cedar deck in June '08 with hidden fasteners, and it looked great. After 9 months, the traffic areas turned white, and areas under tables or not walked on stayed brown. The white won't wash off. The deck gets VERY little traffic, and right now, it looks terrible. I would NOT buy that decking again. I'm waiting to hear from the Timbertech claims people (I just sent it off). This was supposed to be a maintenance-free material, but it isn't. Sorry I bought it.
1722 timbertech xlm turni

bethrouns

02:59PM | 08/15/09
Member Since: 08/14/09
2 lifetime posts
See my pictures, and links to other posts:

http://www.rounsevell.com/timbertech/timbertech_20IMG_2328.jpg

http://www.rounsevell.com/timbertech/timbertech_20IMG_2329.jpg

http://stlouis.craigslist.org/mat/1317482822.html

http://www.topix.com/forum/autos/chevrolet-equinox/TQ0BMV7PUQPLSDQBG

My deck was installed last summer also, and when I spoke to the company about a settlement, he told me that the claim is being put through without a visit from Timbertech and as far as he knew they were going to "replace" the deck. My materials alone were around 13K and months of labor from my husband and myself. We did a meticulous job, each board was custom cut, and on difficult cuts, we made templates. I have many angles on my deck. I seriously doubt anyone would go to the trouble of what we went through.
1724 xlm timbertech turni

arby69

02:37PM | 10/02/09
Member Since: 10/01/09
1 lifetime posts
Has anyone experienced these white-out problems with the "RiverRock", which is the gray XLM? I'm thinking of getting it and it sounds like all the problems are with 1 specific color?? Thanks.

djphelan

02:33PM | 01/07/10
Member Since: 08/10/09
2 lifetime posts
After about 6 months of negotiations with Timbertech, they replaced and delivered all materials (boards, hidden fasteners and screws), and paid for the labor for a contractor to remove and replace the boards with the new generation boards, something called 'smartcap', that has a different coating on the underside (boards no longer reversable).

Rocketscientist

05:59AM | 02/24/10
Member Since: 07/14/09
3 lifetime posts
Well my claim with Timbertech was settled : they only reimbursed me for the decking material, at the deck contractors original purchase price. Timbertech would not pay for the labor to remove and replace the decking. I made my decision, but I sure am ****ed-off at Timbertech...a $27,000 deck that lasted less than one year.....Makes me angry everytime I look at my deck. It cracks me up how Timbertech claims that "Years of research and development went into this "Extreme Low Maintenance" decking material. If Timbertech had any integrity, they should have paid for the labor to redo the decking. As a side note, my prior home had an all-plastic deck, made from recycled plastic milk jugs, manufactured by some no-name company. That deck had no noticable fading after 9 years in direct South facing sun. Don't always think that the big players in an industry "must know what they are doing" !!

bethrouns

07:39AM | 04/06/10
Member Since: 08/14/09
2 lifetime posts
We had two local bids (one was a timbertech authorized contractor), and Timbertech had another authorized contractor make a site UNSEEN bid that undercut labor by $2000. They manipulated their contractor and is screwing us. I've been threatened to get nothing on labor if I pursue. I'll end up paying twice to have this deck installed....would of never bought this product if I could of seen this coming. Beware!

rwdiveoso

11:12AM | 04/13/10
Member Since: 01/21/09
7 lifetime posts
There is a product called deckmax. we applied this to a pvc deck that was badly faded and it made the deck look like it was new. all we did was use a terry mop to mop on the product and it totally restored the color. the website is www.deckmax.com.

magster

07:11AM | 05/02/10
Member Since: 05/01/10
28 lifetime posts
Two years ago installed Timbertech decking in XLM Cedar - turned white including railings.

Called, e-mailed Timbertech and finally got an answer....with a lot of haggling, they replaced the complete deck. Used their contractor which we were very happy with. Best part is we didn't pay a penny...they covered the whole thing. So I was very pleased with their response.

Installed the newest XLM in Desert Bronze that they recommended and Timbertech says is guaranteed not to chalk since it wasn't the bad run like the first boards. Well guess what...after the winter...IT IS CHALKING...

I am so upset and angry that I don't know what to do...of course will contact them again but to go through the hassle again and redo the deck again? Nightmare......

Has this happened to anyone else and how many decks has this happened to.....

TMJ2008

01:47PM | 05/18/10
Member Since: 05/17/10
3 lifetime posts
My deck is also about 9 months old and is now turning white on about 60% of the wood. Today, I notified my contractor and will see what his response is. I will keep you posted.

magster

05:55AM | 05/19/10
Member Since: 05/01/10
28 lifetime posts
As said in my original post, this is the second deck using Timbertech. Floor is the new Desert Bronze which Timbertech said won't chalk...hmmmm. it is!!

Keep me posted on what your contractor says...

Magster

SCREED

06:05PM | 05/19/10
Member Since: 05/18/10
3 lifetime posts
I had a Timbertech XLM Mountain Cedar deck and RadianceRail system installed in August 2008 and it is turning a milky white color too. Not all of the deck is affected, but the areas that get the most sun are turning white fast. The tops of the RadianceRail are also turning white. I just submitted a claim with Timbertech today. I'll keep you posted as to what they're going to do about it. How many more people are having problems with this? The numbers keep going up.

magster

04:17AM | 05/20/10
Member Since: 05/01/10
28 lifetime posts
That is exactly what happened to our XLM planking and the railing. Timbertech claimed it was a bad "run" and they did replace the complete deck, railings and all.

But now we have Desert Bronze and it too is beginning to chalk along the edges..so far railings are ok.

I'm getting really upset over this and haven't contacted Timbertech until I calm down...(-: but they will be notified.....

seddy5

05:11PM | 05/22/10
Member Since: 05/21/10
1 lifetime posts
I was literally 2-3 days away from ordering $2500 in XLM Desert Bronze to replace 10 year old cedar on my front deck. Hard enough to pay 3-4 times the price of cedar and after reading earlier posts about white spots and chalking on this product I'm now in a holding pattern, this after taking my time to research decking from IPE-Tigerwood-composites-solid pvc. Anybody with POSITIVE results over 6-12 months for the newer XLM Desert Bronze, I'd love to hear your opinions. This product really did appear to be a winner although an expensive one, Steve.

magster

08:02AM | 05/23/10
Member Since: 05/01/10
28 lifetime posts
Timbertech assured me that this was the top of their line so we used it. As I said it is now chalking too. To be fair I haven't contacted them but will at end of summer.

I want to use the deck now and not be involved in the mess again.

Why don't you call their number off their website and speak to a rep and see what they say about the Desert Bronze chalking...

Good luck..keep in touch.

thebigboomer

05:59AM | 06/02/10
Member Since: 06/01/10
2 lifetime posts
Installed summer of 2009 and mine is doing the same thing.

Contacted TimberTech for warranty.

Have recieved Warranty packet and not heard back yet.

They should cover the labor for replacement of bad product.

They new about it and did not pull stock.

TMJ2008

08:22AM | 06/02/10
Member Since: 05/17/10
3 lifetime posts
It has been several days since I wrote Timber Tech about my wood turning white. I did receive an e-mail back from my contractor saying that Timber Tech has a "quick fix" using a product called "Deck-Max Enhanced." I told the contractor if I was interested in staining my deck, I would of saved a whole bunch of money a got a wood deck. I am asking for a full replacement parts and labor.

I would be interested to know if any of your decks are near the water? Mine is and only the Timber Tech by the lake is turing white??

Stay tuned.

magster

12:21PM | 06/03/10
Member Since: 05/01/10
28 lifetime posts
As my previous posts stated, our deck was completely replaced by Timbertech for chalking on Mountain Cedar.

Now my Desert Bronze is doing the same and we don't live near water.

The stain you mention does it have to be done every year or will the one time treatment keep it from coming back.

magster

12:22PM | 06/03/10
Member Since: 05/01/10
28 lifetime posts
Are you talking Mountain Cedar or their newer product Desert Bronze.

I wonder how many more decks are doing this and would it be worth it for a class action suit?

ChuckV65

10:25AM | 06/07/10
Member Since: 06/06/10
2 lifetime posts
My one year-old timbertech xlm mountain cedar is also turning white, but only some boards, mostly those exposed to the sun.

I called Timbertech claims and they told me to use Deckmax Enhanced, that it should solve the problem. Has anyone used it? the thing costs almost $100 per gallon!

I'm hesitant to spend more money on something that I don't know if it'll work, and also because I feel is their defective materials.

Any thoughts?

TMJ2008

10:17AM | 06/14/10
Member Since: 05/17/10
3 lifetime posts
Spoke to Timber Tech today and they do not want to replace the white boards anymore, instead they want to send out a liquid material called Deck-Max.

I now have to apply this stain type of material which is supposed to restore the color of my 9 month old deck.

This staining is supposed to last two-three years and then another application will be needed.

Most people purchase synthetic wood so they do not have to stain their deck.

A popular consumers testing magazine (July 2010) rates CertainTeed (EverNew) wood as one to consider. Deck Lok and Eon comes in second and third with TimberTech coming in 5th place out of 6.

Rocketscientist

11:10AM | 06/14/10
Member Since: 07/14/09
3 lifetime posts
I just tried a small area of "DeckMax Extended" on my badly faded Timbertech XLM Mountain Cedar decking....seems to work great. I tried it in a small area, wiped it on with a paper towel. Was faded white, now looks like new. I just wonder how long it lasts, before another application is needed....so much for "Extremely Low Maintenence"!! There are two kinds of DeckMax, the "Green" version and the "Extended" version. I bought the Extended version, they claim it has more UV protectant, compared to the "Green". One $90 bottle claims to cover 500 sq feet.

magster

12:49PM | 06/15/10
Member Since: 05/01/10
28 lifetime posts
They won't replace the boards anymore? Why??????? Too much effort for them?

Wow that is not good and certainly does not honor their warranty.

Their new Desert Bronze is doing the same thing (our deck is only 6 months old) and how can you stain that when there is black striping made to look like wood graining? I'm so angry as I said that I can't call them or I'll blast them and that will get me nowhere.

I don't want to hear stain it... You are right when you say that's why we bought this product...not to have to stain it.

I'm going to tell my neighbors (I live in a planned community) NOT to buy Timbertech. They will lose a lot of sales as many of the houses need new decks.

What a terrible response...stain it.

SCREED

05:39PM | 06/21/10
Member Since: 05/18/10
3 lifetime posts
Timbertech contacted me regarding my warranty claim on XLM Mountain Cedar turning white. Today they sent out a crew to pressure wash and treat my entire deck with Deckmax green. I'm impressed with the product. The deck looks brand new without a hint of white discoloration. I'm concerned about the longevity of the "fix". I don't want to have to do this myself after 1 or 2 years and every 1 or 2 years therafter. This is to be low mantainance. If I wanted to "treat" my deck every year, I wouldn't have spent major bucks on Timbertech, I'd have opted to keep the pressure treated lumber. I'll keep you posted. Hopefully Timbertech will stand by their 25 year warrenty and pay to have the deck treated every year. I won't hold my breath.

drich93455

06:13AM | 06/23/10
Member Since: 06/22/10
1 lifetime posts
What a rip off! My deck was installed last August and it is chalking along the edges of the board that receive the most sun. I agree that we should not have to stain the deck yearly. What is the point of using this so called maintenance free product. I just gave the warranty claim papers to my contractor and we'll see.

I'll ALL for the class action suit! Especially if they knew of the defect and knowingly sold the product anyway. At a minimum I want free deck maintenance as often as needed to keep it from chalking!

saynototimbertech

06:59PM | 06/28/10
Member Since: 06/27/10
5 lifetime posts
I am interested in class action suit information. Are others pursuing this?

saynototimbertech

08:11PM | 06/28/10
Member Since: 06/27/10
5 lifetime posts
Consumer Sales Practices Act (1972)

ORC § 1345.01

Protects consumers from unfair, deceptive or unconscionable acts or practices in connection with the purchase or solicitation for a purchase that would be used for the home or personal use

Makes it illegal for sellers to misrepresent the nature of their business, products or services, the price of their goods or the terms of a transaction.

Prohibits sellers from taking advantage of a consumer’s illiteracy, mental or physical disability, or inability to understand the terms of a sale.

Prohibits sellers from selling a product or service to a consumer they know cannot afford or substantially benefit from the purchase.

Requires sellers to honor guarantees, warranties and rain checks.

Protects consumers from deceptive advertising and other types of fraud.

magster

04:37AM | 07/03/10
Member Since: 05/01/10
28 lifetime posts
Exactly what is happening to ours....white chalking along edges of every plank on floor. So far railing is ok.

This information has to get out there as I'm sure there are many, many customers having the same problem.

Blog, blog on any website you can find. The power of the internet.

I don't know how to start a class action suit but I think it is now warranted and

one of the posts said to file with Ohio Attorney General.

Maybe we should do that in whatever state we live in?

My once beautiful deck is now looking terrible and they said over the phone that the new Desert Bronze won't chalk....well it does ...that constitutes fraud doesn't it?

SCREED

06:20PM | 07/07/10
Member Since: 05/18/10
3 lifetime posts
It has now been 3 weeks after DeckMax Green was applied to my Timbertech XLM Mountain Cedar deck. The first 2 weeks things looked great. Now, my deck is turning BLACK. It looks like someone took a flame thrower across my deck. I just emailed Timbertech with the photos today. I can't believe things went from white discoloration to the complete opposite-Black. I'll be curious to see what the solution will be this time, this is so frustrating. I'm all for a class action lawsuit too. My wife works for a law office, I'll have her look into it.

Styles13

01:25PM | 07/16/10
Member Since: 07/14/10
1 lifetime posts
We too experienced the same whitening on both the Mtn Cedar and Desert Bronze within months of installation getting progressively worse late spring and early summer of this year. Timbertech had told us this was "unusual" and sent us out the same band aid for a broken leg fix as well. Shortly after contacting Timbertech about our "unusual" problem we received Deck Max Green (DMG) and applied it in a couple small areas on both the MTN Cedar and the Desert Bronze. Initially seemed like a miracle fix, but having a fair amount of experience in wood restoration and coatings I was content to sit back and wait and see. To my surprise the product failed quicker than I expected only lasting about 3 weeks before seeing the whitening begin to show through once again. The next proposed solution was The Deck Max Enhanced (DME) with extended UV protection that was apparently manufactured with Timbertechs participation. I wondered, if this was such an "unusual" circumstance, why have they worked with this company to develop such a product, just in case? Anyway, received the DME shortly thereafter and applied to one each of MTN Cedar and Desert Bronze boards on the steps. Again, initially seemed to be like magic, unfortunately before we could "wait and see" a rep from Timbertech wanted to do all 900 square feet of decking as a gesture of "good faith" to show they cared about our problem and wanted to help put our concerns to rest. I fully believe that based on past experiences they believed this would solve the problem and we would just be OK with that, NOT SO. within 1 week of applying DME the blackening began to show up in random areas on both MTN Cedar and Desert Bronze. I have documented the failure process with pictures and emails. It was 2 weeks to the day yesterday, Thursday 7/15/2010 that DME was applied. Let me tell you, Screed is not exaggerating about it looking like someone took a flame thrower to his deck, ours looks the exact same, like a disease rapidly spreading all over. Everyday I get home from work it looks like a pyromaniac made another visit and torched a few more boards, disbelief doesn't even cover it. It should be noted that we have heard nothing from Timbertech about either how the deck was holding up after application, or our satisfaction (or lack there of) with the end result. Pretty sure that based on what has transpired here that the materials used to build this deck are ruined, and I have a hard time believing the deck will not need to be replaced. Believe me, I would much rather be sitting on my once (although briefly) beautiful deck sipping a cold one rather than replying to what appears to be a great failure to what we hoped was a great product, manufactured by an honest, reputable company.

saynototimbertech

05:50PM | 07/16/10
Member Since: 06/27/10
5 lifetime posts
Just wondering if the Deck-Max is still working?

magster

04:38AM | 07/17/10
Member Since: 05/01/10
28 lifetime posts
Wow unbelievable. As I said before I'm not contacting them until the Fall as I'm really too upset with them and this latest product. For now I just want to sit on the deck and enjoy it..(however watching the white spread is not enjoyable)

If I have to I'll go after them legally. Reading all the posts I really believe this is only the tip of the iceberg with this product. I wish we could start another blog that would go all over the country.

If enough people complain, maybe they'll do something? Or am I dreaming.

milesofiles

07:18AM | 07/17/10
Member Since: 07/16/10
2 lifetime posts
Our TimberTech deck is only 9 months old and we have a substantial amount of this whitening problem occuring. The deck sits on the north side of the house and is protected from any substantial harsh sun and also we haven't even got but a few chairs and a table on it and very little use at that. Pretty disheartening for what is suppose to be a high tech, high class item. It was certainly high priced!

I've contacted my contractor about the problem and will wait for him to do the foot work with the manufacturer before I decide to "go off" on them myself.

I've read all 4 pages on this site and found them extremely helpful. Somewhat gloomy, but helpful.

I'll keep posting my results with the, "not so al-white with me" problem.

Just wanted for now to register as one more TimberTech customer who is not real happy with their product at this point.

richbuttner

04:36PM | 07/21/10
Member Since: 07/20/10
1 lifetime posts
Unbelievable, I have just moved into my new home and my Timber Tech XLM deck is already turning white in the area which receives the most sun.

I have not even closed on my house yet. The worst part is I had read these problems before I decided on this deck. I went to the supply house and we looked up the problems on their computer. The three sales people assured me they had never had or heard of this problem. They told me it was isolated cases.

I have not talked with the builder yet but this website has been extremely helpful. I will follow up after I talk with my supplier/builder.

wendyts

03:51PM | 07/22/10
Member Since: 07/21/10
1 lifetime posts
Glad I found this forum, my Timber Tech XLM Mountain Cedar has a little white spotting but bigger problem, our planks are turning black! Deck was installed August 2009, this spring we noticed some dark patches which are getting worse. We have some planks that are completely black, others in various stages of darkening. It isn't every plank but is definitely spreading. Sent in our claim this week to Timber Tech. I will try to attach a picture.
1931 timber tech xlm

dexmen

11:19AM | 07/27/10
Member Since: 07/26/10
2 lifetime posts
Wow, that is not good. So it turns white on it's own and black if it's coated? What about other manufacturers similar products? Anybody replace XLM with Azek or Fibron? I have seen Azek colors fade, but they are lighter and aren't as noticeable. The darker colors I don't know about.

sabsalonson

09:58PM | 07/27/10
Member Since: 07/27/10
1 lifetime posts
Well sorry to hear all the problems people are having w/ the various composites. I spent alot of time researching Timbertech, Azek, etc...don't think I've left a brand/product unturned. I had already started to tear down my 20 yr old Cedar deck that was beyond repair. I really wanted to go composite. However, w/ all the reported problems from this and other forums, I'm really leaning heavily toward Cedar again despite the annual maintenance. If I go w/ clear cedar rather than cheaper tight knot grade...cost starts coming close to some composites. Any suggestions, ideas, positive experiences??

Spednsteve

SallySue

06:05PM | 07/28/10
Member Since: 07/26/10
1 lifetime posts
So glad I found this forum. We are having the same problems with our TimberTech deck. Just sent in a claim. The deck was installed 5/2009, noticed some white areas during winter months but figured it would just wash off. Now we have black and white planks. Hopefully TimberTech will honor it's name and product. Also, I checked the BBB site and Timber Tech is rated as A+ and does not have any complaints filed. Has anyone explored that avenue with BBB?

bartletr

08:32AM | 08/10/10
Member Since: 08/09/10
2 lifetime posts
My XLM-Mountain Cedar deck was installed during the summer of 2008. As the fading continued to get worse, I finally filed a claim this summer and TimberTech sent me (2) 1/2 gallons of DeckMax Enhanced and asked me to try it. I have just applied some to 2 parts of my faded/striped deck. Looks great right now, but I will be watching to see if it turns black. I will keep you posted.

bartletr

06:59AM | 08/19/10
Member Since: 08/09/10
2 lifetime posts
No blackening yet, but this is only the 9th day. I spoke with my TimberTech Claims Agent today and he said that the blackening can be a result of applying the DeckMax Enhanced when the board (surface) temp exceeds 100 degrees.

grampat2

07:14AM | 08/20/10
Member Since: 08/19/10
2 lifetime posts
New deck installed Oct. '08 at sumer camp. Spring of '09 saw white stripes and fading. Spring of '10 found unacceptable discoloring. Am in contact with TT re: replacement. Sad affair. Thought I received a bad lot until I checked the net. TOPIX has a forum with these same complaints. The testing for color fast and UV protection over time is flawed and am worried I will replace deck every 2 yrs.

magster

06:04AM | 08/21/10
Member Since: 05/01/10
28 lifetime posts
I agree that there must be a lot of complaints out there and how Timbertech handles them is all different from what I read. We replaced our deck after our Mountain Cedar went white in less than a year. They (Timbertech) did the replacement at no cost to us which we were very grateful for but it was under their warranty. This deck was less than a year old and it was a bad run.

We replaced it with their new product Desert Bronze which their tech rep told me would NOT go white. Well guess what it is...less than a year later. Getting white striping on both edges of every floor board. Do NOT want to have to clean it or treat it..that is their job. I am going to contact them and see what kind of run around I get this time. What a mess and I'm so upset with the product that I will NEVER recommend it to anyone in our village.

And...people are replacing their decks now....

markst

06:32PM | 08/30/10
Member Since: 08/21/10
2 lifetime posts
installed mountain cedar last july 09... i have planks turning black. the ones that are turning black do get the most sun. have never used anything on the deck other then water... is anyone getting this discoloration in shaded areas? just sumbmitted a claim.

deckowner

10:21PM | 09/01/10
Member Since: 08/27/10
5 lifetime posts
I installed my timbertech XLM PVC decking about a year ago. I live in Southern California where there is no snow or extreme wheater conditions. My deck looks horrible. large areas of black mold and other areas of white frost and discoloration. It seems that it is ONLY HAPPENING WHERE THERE IS DIRECT SUN EXPOSURE. what response have you gotten from Timbertech. What is an alternative deck product?
1956 timbertech xlm turin

deckowner

10:29PM | 09/01/10
Member Since: 08/27/10
5 lifetime posts
in less than a year my timbertech xlm has turned white with areas of black mold. this is happening only in areas of direct sun exposure. please check my pics.

What has tembertech done to correct this?
1958 timbertech xlm disas

magster

03:53AM | 09/02/10
Member Since: 05/01/10
28 lifetime posts
Wow that is the worst I have seen...have you contacted Timbertech and I think we would all love to hear their answer.

I still think with all the complaints on this material, there could be grounds for a class action suit.

grampat2

07:21AM | 09/02/10
Member Since: 08/19/10
2 lifetime posts
TT should be ashamed of their life/fade testing. My deck has white streaks in some boards and obvious fading to white in others with one total white. Bought and installed fall of '08. am in negotiation with TT. Very slow but they know they have a product problem. suggest one of

You young Turks gather all the data from this site and the TOPEX site and get signatures to motivate a solution. Lawyers will reduce our reimbursement. Solution may not be replacement every two years at our cost.Need some kind of long term fix.

Grampa T

magster

04:53AM | 09/03/10
Member Since: 05/01/10
28 lifetime posts
They are selling a defective product, and they know it's defective.

I agree in having to replace every two year....absolutely ridiculous!! So far we're coming up on our second replacement in a year! Not acceptable at all and maybe they should be taken to court by everyone that has had this problem.

Blast it all over the internet too...start blogging about the defective product. If their sales drop? Won't they react faster?

Let's use the power of the Internet. Topix is a good place to start.

aintitthelife98

06:49PM | 09/05/10
Member Since: 09/04/10
1 lifetime posts
Well I'm glad/disappointed to have found this thread. We had our mountain cedar XLM deck installed in September of 2009 with materials ordered/purchased just days prior. My wife and I were out on the deck this evening and noticed a bunch of dark spots/streaks that we thought were either dirt or other grime. After trying to clean them with water, soap/water and then one of the cleaners recommended on timbertech's website we realized that this was not coming off. As others have described in the thread, it looks like someone took a flame thrower to our deck in spots.

I submitted our warranty claim online this evening. Our contractor was my wife's brother and the original installation caused enough strain in our relationship so we won't be turning to him again. I'm interested to see what Timbertech is willing to do to help us.

I think a class action lawsuit may be the right answer. They are obviously selling a defective product and we have enough people in this thread to constitute a class.

Chris

2gregorys

08:52AM | 09/15/10
Member Since: 09/14/10
6 lifetime posts
I argued with timber tech for months over labor costs after my 600sq ft mountain cedar deck turned white and they told me to use a hair dryer on the $15,000 pile of garbage. I now have a Desert Bronze deck with the edges beggining to chalk. I'm beside myself. I would love to do something to this company to make them pay.

magster

12:16PM | 09/16/10
Member Since: 05/01/10
28 lifetime posts
Same scenario we are going through. I think the Desert Bronze is a bad run like their Mountain Cedar was.

I have started the process of contacting them again! First I get the same old form letter in response, blah, blah...Now I'm going to e-mail the tech I talked to last year and send him a picture.

They are knowingly selling a defective product and I am now telling all I know NOT to buy Timertech at all. Already have told 5 contractors and they said after looking at our deck will not use Timbertech.

Can't we go to the Better Business Bureau's in each state and let them know?

2gregorys

03:59PM | 09/16/10
Member Since: 09/14/10
6 lifetime posts
I just contacted Timber Tech today. They acted surprised to hear of my problem with Desert Bronze. When I told them stop the BS about cleaners and heat guns and this was my 2nd deck, they changed their tune.I'm going to start the warranty process to see where it goes.In the mean time the lumber yard I bought the material from says they are going to discontinue the whole Timber Tech line.

magster

04:54AM | 09/18/10
Member Since: 05/01/10
28 lifetime posts
Sounds like the same old answer when you contact Timbertech...surprise???? What a line. In the meantime two of our suppliers have also stopped selling Timbertech completely. Too many complaints about the product and customer service is standard form letters, or e-mail. You have to really push to get them to respond.

We were lucky first time around with them handling the complete redo of our Mountain Cedar at their cost. But we had to really push them to do that.

Now second time around? We'll see what happens...

Bottom line, they sell defective product!!

4dogmom

08:22PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
My pictures look EXACTLY the same!!! Our deck was installed by our building contractor in Dec. '09. It began turning black, spotty moldy looking in about 30 days. At first they told us we needed to keep the deck cleaner!!! Now they tell us we got a "bad batch" and they need to replace it!! THIS IS SEPTEMBER...we have heard NOTHING from this company. I am seriously contacting an attorney...the other issue we have had is SHOCKS!! When the plastic gets hot, not only can the dogs NOT WALK on it due to the heat...but it gives out terrific shocks when you walk on the deck and then try to touch your patio furniture!! Our guests won't go back out there - neither will the dogs!! So much for trying to "go green"!...

4dogmom

08:32PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
the response timbertech gave us, in July 2010...after telling us for 6 months that we needed to keep our deck cleaner..is that they made "a bad batch", they are aware of the problem, and are willing to replace our deck. They said they would send a form to fill out, and then our contractor would have the materials to rebuild. It is now the end of Sept and we've not heard a word! I am going to take legal action. We are in No CA..I thought we were doing the environmentally correct thing - back to good old wood!

2gregorys

08:31AM | 09/20/10
Member Since: 09/14/10
6 lifetime posts
We have experienced the same problems with the static shocks but I was willing to put up with it. The white chaulky look is not tolerable. Be prepared for a battle with TT. They will ignore your calls and fight you on labor costs.They've known about this so called bad batch for years!

4dogmom

09:57AM | 09/21/10
Member Since: 09/19/10
4 lifetime posts
Thanks for the reply. That's really scary to know it's not just a recent "bad batch". My contractor said, Oh, they're a young company and they don't want a bad rap, so they'll get right on it. That was almost 7 months ago! And the shocks aren't just a little static...you could see the spark when my friend's son walked across the deck, and pulled a metal chair out from the table! I've had shocks that actually hurt - and I know that's why the dog won't walk out here...he's got a wet nose to get shocked!! I will post future "discussions" with TT here.

Hopefully, they will be positive...

magster

05:11AM | 10/09/10
Member Since: 05/01/10
28 lifetime posts
Well the runaround is happening now.

I e-mailed Timbertech customer service and got an e-mail telling me they'll send me a warranty packet. I said no since we had been through that before and they have our complete file on hand.

So then they said contact the service rep we dealt with the first time our Mountain Cedar deck went white.

I did and included pictures - three weeks later - no response. Do you think they are now avoiding the problem all together? I do .....

Anyone else have issue with their customer service?

2gregorys

07:11AM | 10/13/10
Member Since: 09/14/10
6 lifetime posts
After paying a small fortune for my PVC deck I don't think applying a cleaner 8 months in is the answer.Do you have an interest in this product and how long does it last?

2gregorys

07:18AM | 10/13/10
Member Since: 09/14/10
6 lifetime posts
I got back labor costs from TT.You need to pursue it further.

deckowner

05:25PM | 10/26/10
Member Since: 08/27/10
5 lifetime posts
after contacting timbertech, I did get a prompt and straight forward response from them. The have put it in writting that they will replace me deck (material and labor).

They said that the new product has been tested and would be available in Jan 2011.

I will keep you posted. I hope that I don't have to do this a third time!

ronibill

05:56PM | 10/26/10
Member Since: 09/04/10
2 lifetime posts
I also contacted Timbertech--they are also replacing our decking material plus labor......will keep you posted

dockside97

05:58AM | 10/27/10
Member Since: 10/26/10
1 lifetime posts
I am also having a problem with our Timbertech deck turning white. The deck is only 5 months old and looks 10 plus years old. I contacted Timbertech and they are sending someone out to clean it with Deckmax also. The Timbertech rep assured me if we are not satisfied they will replace the deck. I told rep I will let them clean it once but if the white marks come back again I want a new deck.

mura21

04:14PM | 10/27/10
Member Since: 07/29/10
2 lifetime posts
I was contacted by warranty specialist. They would cover materials, but less than half the cost of labor to replace my deck. I shouldn't have to pay $2600 towards labor (difference) to replace the deck. It wasn't the fault of my contractor or mine that TimberTech sold us defective decking material. The specialist said the warranty only covers material costs and not labor and that they are doing us a favor to pay for part of the labor. I regret ever using their product. Future buyers beware!

2gregorys

06:59PM | 10/27/10
Member Since: 09/14/10
6 lifetime posts
What is the name of the new product TT is offering you. They have told me that there are 2 new colors out now Rustic Bark and Harvest Bronze with 100% confidence it won't happen again. Is this BS or does anyone else have info? (Going on my third XLM deck)

4dogmom

02:13PM | 10/30/10
Member Since: 09/19/10
4 lifetime posts
Who are you kidding!?! This is your THIRD deck?!? I don't know, but I'd start legal action...I don't know why all these people who are writing all the previous complaints are taking legal action either...I only wish I'd known what kind of deck my contractor was going to use, and I'd had the sense to RESEARCH this company and all the complaints prior to ours being built. We have been going around and around, sending photos, getting calls saying we would "hear from them" soon, since MARCH of this year!! It's now NOVEMBER....and all they have sent us are THREE CATALOGS and letters as though we are new customers. I am truly going to contact a lawyer this month...I'm tired of it all, and I don't want to go thru another summer not being able to use the backyard.

ttdeckspecialist

09:07AM | 11/02/10
Member Since: 11/01/10
1 lifetime posts
Hello, I'm a TimberTech Customer Response Specialist. I am reaching out to you in response to your blog posting. It is my understanding that you are working with our warranty and claims department regarding your decking issues. TimberTech cares about its customers and wants to ensure that at anytime in our workings together you experience TimberTech providing the highest level of customer service possible. I would very much like to follow up with you regarding where your current issues stand. Please call me at (937) 655-5677 so I can learn more about your particular situation.

saynototimbertech

10:39AM | 11/02/10
Member Since: 06/27/10
5 lifetime posts
I think the point of this blog is that we've tried the customer service route, and we have not been helped to our satisfaction.

If Timbertech truly cared about customer satisfaction, they would pull all of the defective XLM off the shelves and stop selling this inferior product. I find it infuriating that TT was aware of the problems with XLM one year prior to the issues with our deck (as evidenced by this blog), and yet they KEPT SELLLING THE XLM.

I don't buy your commitment to customers.

markst

11:18AM | 11/05/10
Member Since: 08/21/10
2 lifetime posts
are people getting full reimbursement for labor or a percentage... if not full how is this being determined?

rockrisley

05:13PM | 11/08/10
Member Since: 11/07/10
3 lifetime posts
Has Timbertech agreed to wait and replace your decking with the new product? I just received a letter for replacement of defective Desert bronze XLM but I hesitate to take shipment now if a new product is to be released in early 2011. I have already replaced a defective lot of XLM decking and this is my second go around.

deckowner

07:05PM | 11/08/10
Member Since: 08/27/10
5 lifetime posts
Desert Bronze is suppose to be the tested replacement. they told me to wait until Jan for the new batch which is suppose to have been tested. I am waiting. Believe me I am only going to change it Once. There is going to be hell to pay the 2nd time.

magster

05:15AM | 11/15/10
Member Since: 05/01/10
28 lifetime posts
I haven't checked on here in awhile and now I see some posts that Desert Bronze XLM was also defective? In what way and what is the company doing for customers that bought this.

This is our second replacement if we go that route. They replaced Mountain Cedar that was also defective.

Now Desert Bronze is turning white too and their customer service rep says they will come out and use a cleaner on it.

Anyone had them clean it? Any other tips would be appreciated.

rockrisley

12:30PM | 11/15/10
Member Since: 11/07/10
3 lifetime posts
I too will be getting my 3rd XLM deck. Sent in another warranty claim and got the letter saying they agree to replace the deck again. I had read about a new product launch scheduled for early 2011. Spoke with Timbertech this morning. The replacement for Desert Bronze will be called Harvest Bronze. They couldn't tell me what changes they've made to the product but assured me it will be 100% better. They have a new supplier. I asked to have in writing a guarantee that I can wait for the new product and have it installed in early spring. I hope and pray that this will be the final XLM replacement.

cwgluch

02:16PM | 03/26/11
Member Since: 04/17/09
2 lifetime posts
I installed my first batch of Mountain Cedar XLM in the summary of 2008. By April of 2009, I had filed a warranty claim which Timbertech honored. Material only since I did the labor myself. They did send me a check for the SS screws I used. The installed the replacement material during the summer of 2009. I just now saw that this batch has now faded or turned white in many spots. I would put up with a little fading but this is far beyond that. I'll file another warranty claim and ask that they supply something else or explain to a judge why they can't.

jmerchant

01:42PM | 05/02/11
Member Since: 05/02/11
9 lifetime posts
My Timber Tech XLM was installed in Spring 2009 - Last Fall the white steaks began appearing. By this Spring it was very visible. I contacted Timber Tech, and they promptly responded, and sent me the Deck Max product.

I applied it yesterday, and the deck immediately appears better than new. My concern from other posts is that this "fix" lasts only a few weeks. Does anyone have long term experience with Deck Max ?

If it truly is a long term solution it really is a miracle.

mlm

01:33PM | 05/12/11
Member Since: 05/12/11
2 lifetime posts
This is my deck rail after 1 year. The deck itself is also getting lighter but is probably from a different production run.
I thought did enough research before having TT XLM installed but unfortunately did not discover this forum until today.

I can't believe this has been going on since 2008 and they haven't resolved the problem.

A class action suit is in order. Any lawyers out there willing to take it on?


2011.5.8%20veronica%20emily%20lynn%20%28sp%29%20001

magster

11:19AM | 05/13/11
Member Since: 05/01/10
28 lifetime posts
Timbertech sent Deckmax in to clean the top surface of deck. ( Desert Bronze, and our second deck.) They replaced first deck Mountain Cedar because that went bad.

After cleaning this year on the Desert Bronze, it looked good for two weeks BUT now it appears that we're getting the scorched look, big black streaks that look like mold.

Contractor for Deckmax said that his stuff didn't cause this because there was no scorching before he applied cleaner. It's that the product is bad.

Will contact Timbertech again but am so frustrated because I don't want to use Timbertech again. Maybe if they offer, just take a settlement and put up another brand.

Any suggestions?

jmerchant

01:30PM | 05/23/11
Member Since: 05/02/11
9 lifetime posts
Try the Deck Max Enhanced - I applied this three weeks ago, and the deck looks better than new. Timber Tech will send it to you at no charge. Just make certain that you don't get it on your skin. I got some on my knees, and it literally burned the the skin off both knees. Also, don't apply it when the deck is too hot, that is what causes it to turn black. I am doing my best to stick with the Timber Tech XLM, as it is the only PVC decking that is even close to appearing as real wood.

jmerchant

01:30PM | 05/23/11
Member Since: 05/02/11
9 lifetime posts
Try the Deck Max Enhanced - I applied this three weeks ago, and the deck looks better than new. Timber Tech will send it to you at no charge. Just make certain that you don't get it on your skin. I got some on my knees, and it literally burned the the skin off both knees. Also, don't apply it when the deck is too hot, that is what causes it to turn black. I am doing my best to stick with the Timber Tech XLM, as it is the only PVC decking that is even close to appearing as real wood.

jmerchant

01:30PM | 05/23/11
Member Since: 05/02/11
9 lifetime posts
Try the Deck Max Enhanced - I applied this three weeks ago, and the deck looks better than new. Timber Tech will send it to you at no charge. Just make certain that you don't get it on your skin. I got some on my knees, and it literally burned the the skin off both knees. Also, don't apply it when the deck is too hot, that is what causes it to turn black. I am doing my best to stick with the Timber Tech XLM, as it is the only PVC decking that is even close to appearing as real wood.

magster

10:31AM | 06/03/11
Member Since: 05/01/10
28 lifetime posts
We may be going into our 3rd replacement of our deck. Mountain Cedar chalked and company replaced it. Now we have Desert Bronze that has scorched even after it was cleaned with Deckmax. Looks awful. They say they'll replace again but we don't know what color/type of floor boards to get this time since so far all the ones we had were bad.

Any suggestions?

jmerchant

09:07AM | 06/05/11
Member Since: 05/02/11
9 lifetime posts
Bad news here. I applied the DeckMax in early May and the deck looked great. Just yesterday, June 4, there are areas that are turning black as pictured by others.

Tomorrow I will place a call to Timbertech. The last time I spoke to TT they promised to replace the deck if I am not 100% satisfied, however do I really want to replace it with material that will just go bad again. Additionally, my contractor did such a great job on the first installation, it will be very difficult to duplicate.

jmerchant

09:07AM | 06/05/11
Member Since: 05/02/11
9 lifetime posts
Bad news here. I applied the DeckMax in early May and the deck looked great. Just yesterday, June 4, there are areas that are turning black as pictured by others.

Tomorrow I will place a call to Timbertech. The last time I spoke to TT they promised to replace the deck if I am not 100% satisfied, however do I really want to replace it with material that will just go bad again. Additionally, my contractor did such a great job on the first installation, it will be very difficult to duplicate.

magster

02:13PM | 06/05/11
Member Since: 05/01/10
28 lifetime posts
I have to correct my post, this will be second replacement not third. ha.ha freudian slip? or looking into the future?

I'm in the same position as you....even though Timbertech said they would replace deck if the Deckmax didn't work, (it did for 5 weeks) , I don't know what to do. Live with the black deck or have it replaced again with all the mess and upset and no guarantee that whatever product they give us won't have problems again.

Would love to hear their answer when you contact them. I haven't yet...have to get rid of my anger first not at them but their product.

Good luck.

jmerchant

02:37PM | 06/07/11
Member Since: 05/02/11
9 lifetime posts
Magster -

TT has discontinued the Desert Bronze and now has a new color called Harvest Bronze. The colors are supposed to be almost identical with just a minor difference in grain - I imagine the new name and very slight grain change have been given to differentiate the old defective inventory from the new. TT will be replacing my deck, and I am hopeful that the new material will not have the same issues as the old. They claim the new Harvest Bronze should not present these problems.

Good Luck !

magster

07:19AM | 06/09/11
Member Since: 05/01/10
28 lifetime posts
Jmerchant...thanks for the update. I hope you're right on the new product. But that's what they told me with Desert Bronze...that it is a new product with none of the problems of Mountain Cedar...well unfortunately for many of us, they were wrong.

Good luck to you too and we're deciding whether to go ahead with the second replacement...who needs this aggravation on a product that we spent a lot of money on. SO FRUSTRATING!! I'm just so tired of their lies....


whitexlm

12:40PM | 06/25/11
Member Since: 06/25/11
7 lifetime posts
OK, is this thread still alive? I have the same white chalking and black spots on my Desert Bronze XLM deck installed a year ago. I just read all 10 pages of this post and it seems the only solutions left are the DeckMax Enhanced stain application or the Harvest Bronze and that the DeckMax Enhanced application is temporary (a few months) at best.

I have spoken to Christy from Timbertech and she said she will send a warranty package out to me and then I read all 10 pages of this blog and called back and got Roslyn from Timbertech customer service. I really pressed Roslyn on some of the issues and she is obviously trained to say these are "isolated incidents." I asked her if she would like me to send he a like to thi Bob Villa blog and she said she had no email. I said this is really important for you to know if you are in customer service so I would be happy to send to your personal email and she said she didn't have one. I mentioined we all know that is not true and she said she would google it and find it. This is a shame. I actually spoke to Christy BEFORE buying the Timbertech Desert Bronze XLM and she told me it fixed all the old problems.

I WILL push a class action lawsuit and get information out to everyone on this list to make it happen if there is not a SOLID RESOLUTION provided to this problem but before I do it has anyone had the Harvest Bronze used as a replacement deck and if so has it worked?

The other question is has the DeckMax Enhanced worked for anyone for at least a year time? It was hard to garner that information from this site because most said it was only temporary.

Let's stand together here! My pics attached.
Tt%20xlm%20white%20spots

echin1999

08:41PM | 06/30/11
Member Since: 06/30/11
3 lifetime posts
Add me to the list victims here. Had mountain cedar TT XLM installed back in Sept 2009... only noticed now (i'm not very observant) that three planks are black now.. I think it happened awhile ago, but i thought it was simply dirt that i could easily wash away.

will call TT in the morning.

magster

03:30PM | 07/02/11
Member Since: 05/01/10
28 lifetime posts
I think it's about time for a class action suit. And for Timbertech via Roslyn to say she doesn't have e-mail who is she kidding. They all have e-mails and it's the only way I've been in contact with them.

I'm absolutely sure there are more stories like ours out there and people either put up with it or just don't blog about it.

I definitely want to be part of a class action suit as I really don't want to go through the hassle of replacing the deck again with another one of their products that I know will go bad. When are they going to realize that constantly replacing product is eating away at their profits....daaaaa?????? Just make a better product.....and no more empty promises!!

I have no confidence in any of their products and am telling everyone I know never use Timbertech. Product is bad!
Img 0223

yvonne amato

09:08AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

timbertech.classaction@yahoo.com

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!

yvonne amato

09:10AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

timbertech.classaction@yahoo.com

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!

yvonne amato

09:11AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
Chris,
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

timbertech.classaction@yahoo.com

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!
Spread the word on this!

blynwa

04:22AM | 07/07/11
Member Since: 07/07/11
1 lifetime posts
We had our Mountain Cedar XLM deck installed October 2008. I thought the whitening was just minerals in the rain water or something, but after pressure washing and trying to scrub with Simply Green, there is no change. So, I am convinced it is not something on the decking, but rather the planks themselves that are faulty.

My railings look like those shown by another poster (mlm on May 12, 2011) and the deck surface itself is looking like that posted before as well (bethrouns and djphelan on Aug 11, 2009 and August 15, 2009).

After trying to work with our installing company (to no avail) I have begun the warranty process with TT. We got compliments on the deck when it was new...now, not so much.

RAH

04:06PM | 07/09/11
Member Since: 07/09/11
3 lifetime posts
We had our desert bronze XLM Timbertech deck installed in June 2009 and are also experiencing the fading, and dark streaks. I filed a claim with Timbertech approximately 2-3 weeks ago, and they mentioned they would reimburse for the materials and 1/2 labor. Timbertech indicated they had a bad vendor, but the new XLM that came out since December 2010 has now resolved these issues. Before we begin our negotations for having the deck replaced, we would first like to know that 100% labor will be covered, and we will not experience the same issues again. Can anyone please advise?

RAH

04:07PM | 07/09/11
Member Since: 07/09/11
3 lifetime posts
We had our desert bronze XLM Timbertech deck installed in June 2009 and are also experiencing the fading, and dark streaks. I filed a claim with Timbertech approximately 2-3 weeks ago, and they mentioned they would reimburse for the materials and 1/2 labor. Timbertech indicated they had a bad vendor, but the new XLM that came out since December 2010 has now resolved these issues. Before we begin our negotations for having the deck replaced, we would first like to know that 100% labor will be covered, and we will not experience the same issues again. Can anyone please advise?

ASW

08:23PM | 07/12/11
Member Since: 07/12/11
1 lifetime posts
Add another unhappy customer. Had my deck installed with Destert Bronze XLM July 2010. Over the past week I've noticed the whitening and several boards are burnt black....HORRIBLE. I spent $18K on this thing and to have it look like hell in a year is not acceptable. I want in on the lawsuit. I just filled out the on line claim form tonight and will begin the calling process tomorrow. Full replacement is my only option, I am not trying Deck Max or any other crap they recommend. If I wanted to stain I'd have stayed with way cheaper cedar!!!! I'm so frustrated.

magster

08:21AM | 07/18/11
Member Since: 05/01/10
28 lifetime posts
Latest update is I sent an e-mail to customer service rep at Timbertech that we have been dealing with along with pictures of our deck.

Asked for reimbursement of materials for floor boards Desert Bronze and now railings that have gone white.

Do not want replacement as we don't want more bad product and go through the mess of replacement again and again..which I know will happen....

Deck looks awful. Our house is on corner and everyone can see deck and not good for Timbertech but they continue to sell defective product and come up with excuses why...bad run, wrong cleaner used, etc, etc. blah, blah.

Ball is in their court now...see what happens.


Img 0241

ALB PA

08:47AM | 07/26/11
Member Since: 07/25/11
4 lifetime posts
I've posted this before - but doesn't seem to show up under this subject. Also, when you click on any of the 54 threads, it always takes you back to one from 2008 - and not the others.

I wish we had done this research BEFORE we had TimberTech (Desert Bronze) installed, through recommendation of contractor & supply house. Ours is a narrow small deck, L-shaped. March 2010 had work done, removed wood decking, replaced with TT XLM Desert Bronze. Installers did beautiful job. By end of 2010 summer, we were seeing white 'fading'. By Apr/May/June 2011 - large sections turning WHITE! Our contractor now out of business - but fellow who worked for him & did our job now on his own. Both he and the supply house said they heard of this problem with the Desert Bronze color, and it had RECALLS. I haven't seen anything about recalls posted - but color was replaced with Harvest Bronze. But I see that OTHER colors are having same problem. Is it the whole TimberTech Line of products? Thanks goodness we had filed for the warranty right after installation in Spring 2010. We contacted TT, Claims - filled out all the paperwork they sent along with original invoices and about 10 pictures. Spoke with girl a few days ago, who said that they are so surprised because they test extensively all products and she didn't know how this 'color' problem slipped by them. She said to wait to hear back from them, but 'they are having luck' with some liquid 'color restorer' or 'dye' that WE have to mop on everywhere and it should restore the color. I told her ' it's PLASTIC ' How does PLASTIC absorb dye - and since we have warranty for NO MAINTENANCE - why do we have to do this - ONE year after installation? Spoke with our original installer and supply house - and they said to keep discussing with TT - because the colorant material will burn off - and we will have to do this annually for the life of the deck, and it will keep turning white. I see some people had theirs fully replaced, material & labor. Others just material, some just the liquid. Someone said everyone should join a CLASS ACTION SUIT against TT for this product. In fact one post gave a site at yahoo.com - and I tried it - but it doesn't exist. At least I couldn't find it. We are still awaiting final reply from TT - and I am hoping that they will make good on a DEFECTIVE PRODUCT and replace the whole deck. Even THAT is a pain - to have to go through all that construction of ripping out and replacing. Especially if you don't know if the NEW color or product will turn white within a year too. If anyone knows how to sign up for a Class Action Suit please advise ? Good luck to everyone.

ALB PA


magster

08:57AM | 07/26/11
Member Since: 05/01/10
28 lifetime posts

Quoting the girl at TT who you talked to.

"Didn't know the color problem...it slipped by them."

UNBELIEVABLE....there will come a time when they will run out of excuses. That's a new one...and recalls? Never happened or all of us on here that have had problems would have gotten a recall notice. Another excuse.

Every excuse has been different and that's the problem. They refuse to accept the fact they produce defective product.

I wouldn't use the dye at all! Could be the same stuff they apply after cleaning with Deckmax and look at my deck...now all black.

I just want our money back then my nightmare with Timbertech will be over.

Magster

dexmen

12:34PM | 08/08/11
Member Since: 07/26/10
2 lifetime posts
I have been following this thread since I saw yoman32 post it in 2008. XLM was a great looking product when introduced and as a contractor, I saw it sell well. When the product began to fail, I heard the product wasn't tested well or long enough and material suppliers over promised on the darker colors. It pains me to read these stories almost as much as having to replace the "decks gone bad". This product was (is) expensive and to have so much of it fail is crazy.
I've read the mention of class action suits and I suspect none has been successfully started because Timbertech has been replacing materials and some labor for over 3 years "in good faith". The suggested fixes to existing XLM decks are laughable. At least to someone who doesn't own one anymore. The white won't ever go away because it's in the material, the black is a surprise to me, but appears to be from the coating/stain Timbertech recommends to get rid of the white. Believe me, dealers are not happy either and some have dropped XLM or Timbertech altogether. As for Azek, Fibron, Trex and others, a lot of the base material for dark colored PVC comes from the same manufacturers. The lighter colors didn't ever get the notice that the darker colors did when they faded a bit, because it wasn't as noticeable. In my opinion, dark colors in PVC decking aren't ready for primetime. Good luck!

ronr

12:22PM | 08/10/11
Member Since: 07/20/11
2 lifetime posts
Had XLM Harvest Bronze installed in July. After one week, there were discoloration areas all over the decking surface. It has now been about a month and these areas are now spreading. Filed a warranty claim a week ago.
Img 0431

ChuckV65

09:09PM | 08/16/11
Member Since: 06/06/10
2 lifetime posts
Same story as most people here. Started w/XML Mountain Cedar in Fall 2009, by end of Summer 2010 it was turning white. After contacting TT they first tried to make me buy that liquid restorer ($100/gallon); eventually they sent me a gallon to try. Within 2 weeks the parts of the deck where I used the liquid were turning black. Every time I contact TT they make it seem as if my deck turning white (and then black) is totally unusual; my rep even asked me to send pictures of the deck turning black so he could "show the people who make that stuff that it doesn't work", really? do these people think we're idiots? do they really expect us to believe that they have no email? (like another person stated earlier).
I'd rather get my money back (parts and my labor) than have them replace it with something that will fail again (and won't match my railing/balusters, which are wood and were painted to match the Mountain Cedar planks).
I keep hearing about a class action suit, anyone involved with it that can give us some guidance?

mlm

03:18PM | 08/17/11
Member Since: 05/12/11
2 lifetime posts
I first reported my TT mountain cedar turning white on May 12, 2011.

I contacted my contractor who got his supplier to send out representatives from TT after I completed and mailed in the preliminary complaint documents and pictures.

After about a month, I received a letter stating that TT would replace the material and reimburse me for about 60% of the labor - based on my contractors estimate. After some negotiating, all but $200 of my labor cost was covered.

In hopes of not having to go thru this again, we switched the decking color to sandridge. Unfortunately, the rail top was replaced with mountain cedar since sandridge was not readily available.

We now have a two-toned deck which is actually rather striking.

I'll report back a year from now - I hope not soooner -as to how the new material is holding up.


magster

11:43AM | 08/18/11
Member Since: 05/01/10
28 lifetime posts
4 weeks and counting since we sent Timbertech an e-mail on the recurring problems with their product.

Maybe a letter from a lawyer would work?

Anyone have any more information on Class Action Suit?

This company is unbelievable!!

bmoney69

10:50AM | 08/23/11
Member Since: 08/23/11
2 lifetime posts
i'm still installing my xlm deck and the toploc screws are turning white with corrosion after less then two weeks! i don't live anywhere near salt water. anyone had this issue or heard of this issue? TT claims they have never seen it.
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bmoney69

10:50AM | 08/23/11
Member Since: 08/23/11
2 lifetime posts
i'm still installing my xlm deck and the toploc screws are turning white with corrosion after less then two weeks! i don't live anywhere near salt water. anyone had this issue or heard of this issue? TT claims they have never seen it.
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echin1999

08:36AM | 09/18/11
Member Since: 06/30/11
3 lifetime posts
Just got a check from tt; they paid 5 dollars / sq ft for labor plus they shipped the harvest bronze to replace my mountain cedar. Unfortunately I will still have to pay some out of pocket for a reinstall. Now worse I see that someone has posted an issue with harvest bronze. Aarrgg!

RAH

01:12PM | 09/18/11
Member Since: 07/09/11
3 lifetime posts
We will be installing XLM Harvest Bronze in 2 weeks to replace our Desert Bronze XLM that we had installed in June 2009, due to the fading the black streaks issues. I see ronr on 7/20/11, posted they had discoloration after one week. Did TT indicate what caused this? I was told by TT that our defective Desert Bronze material was purchased from an outside vendor, and that the new Harvest Bronze has been tested, and is not found to have these past issues? Has anyone else out there also have experienced issues with their Harvest Bronze as well, and if so, what is TT now saying is calling this issue, and what are they doing about it as well?


echin1999

10:44PM | 09/18/11
Member Since: 06/30/11
3 lifetime posts
RAH,
i too plan to install harvest bronze soon and was also disappointed when i read about RonR's issue. The picture RonR submitted shows a discoloration that's different from the one i observed with the Mountain Cedar, so i'm hoping perhaps RonR's lot is an exception?

I think we just have to keep monitoring this thread and others to see if more people complain about harvest bronze as well. It would really suck if harvest bronze is problematic as well.

magster

11:07AM | 09/23/11
Member Since: 05/01/10
28 lifetime posts
Good luck to all who are replacing their Desert Bronze decking with Timbertech's latest recommendation on their product that went bad. Now they're calling it Harvest Bronze....Hope it's a new better product and not some marketing technique by simply changing the name.

Keep us all posted on how this product stands up. So far doesn't look good...

Three e-mails to customer service, and now a letter to their Chairman and maybe just maybe we'll get a reply from them.....they are unbelievable and will never recommend their product ever again.......

Syrdu62

09:13PM | 10/21/11
Member Since: 10/21/11
1 lifetime posts
Finally! Some others having the same problem. Had the deck installed Sept 2010 XLM Mtn Cedar. After first winter planks are fading (chaulk looking). Went to their website to follow the warranty process. Did everything and sent in requirements. Not a word back in 7 weeks.

Please sign me up for the class action lawsuit. This is terrible the number of complaints and lack of correcting the problem.
Dsc 2109

WhiteDeck

12:49AM | 10/24/11
Member Since: 07/24/11
3 lifetime posts
I have nothing bad to say about Timbertech. My contractor worked with me through the process and I am in the process of having the deck replaced with the new Harvest Bronze. Folks at TT kept in touch and worked with me. Time will tell once it's done how the color will hold up. I am optimistic.

magster

03:51PM | 10/27/11
Member Since: 05/01/10
28 lifetime posts
So happy for you but your post does nothing but make most of us who have had bad experiences with TimberTech feel worse...like chopped liver....(-:

For some strange reason, the black scorching is not as dark as it was but we have new problem WARPING.....and THAT has nothing to do with color.....

Just wish TT would answer our various e-mails.....if there is a class action suit, I would like the information for sure.

WhiteDeck

12:58AM | 11/04/11
Member Since: 07/24/11
3 lifetime posts
Sorry... I did not intend to make others feel worse. Have you been contacted by a warantee person at TT? For me,I really didn't have to do much as my contractor used his contacts. I have heard that going through the web site for warranty work does take a long time. From what I understand, with documentation they will replace the decking at no cost.

magster

10:07AM | 11/07/11
Member Since: 05/01/10
28 lifetime posts
Yes we contacted warranty department and got name of a person handling complaints. First time around they responded promptly with a complete replacement of the deck from Mountain Cedar to Harvest Bronze. Second time around was a little harder...long time between replies to our e-mails and phone calls. Finally they sent DeckMax to clean it and treat it...then it scorched 8 weeks later.

Called, e-mailed and each time the "girl" who answered told us we had to fill out a warranty form even though we explained the whole situation..she was deaf to our issues. Sounded like she was told the answer to tell complaining customers. If you read all the past posts there are so many different answers TT gives customers that you realize none of them are the right answer.

We are still waiting and now as I posted the scorching has faded but so has the deck and now it's warping...bad....this is their better product?

They are the worse company to deal with and I will not recommend TT to anyone.....we are looking to join a class action suit if one is started but can't find one......

mattynuke4

03:40PM | 02/22/12
Member Since: 02/22/12
1 lifetime posts
In the spring/summer of 2010, I had a deck put on with the XLM Desert Bronze. This past summer (2011), boards most exposed to the sunlight began fading quickly to a chalky white. I filed a complaint this fall with Timbertech and although it took some back n' forth everything was taken care of to my satisfaction.

They offered me the choice of a deck treatment (no thanks) and the replacement of all materials along with $2,100 labor (~$5 per square foot). The Desert Bronze was discontinued January of 2011 and replaced by Harvest Bronze. From those I've talked to (suppliers and contractors), there have been no reported issues with the Harvest Bronze.

The contractor who built the deck wanted $4,100 to replace the boards. Timbertech said they had someone in my area who would do it for $2,100 and they were very respected in the area. I checked them out and was fine using them (they told me they have done about 20 re-dos on the Desert Bronze). The new, new deck should be finished tomorrow.

Granted it was very annoying/stressful to spend $17K on a new deck and have to go through the process, but I'll give Timbertech credit for standing by their product and righting the situation.

Deckman31

11:46AM | 02/28/12
Member Since: 02/28/12
3 lifetime posts
I am aware of this problem and traveled around fixing these decks. Timbertech stands by their product and is replacing them when the claims are filed and pictures sent in.It just takes time. I traveled the east coast for six months doing this and now i am trying to help people in the OH,MI.KY,PENN and ILL area.I am limited to these areas because of travel expenses and hotel costs but if a deck is big I would travel.I can help give you some knowledge on how to submit the claims. These decks can be replaced in little time because it is just the surface areas that need replaced.Two things happen to this product and it is scorch and burn. The green moss will come off with a power washer but is harder in the areas that have the scorch and burn. Anyone around the great lakes area and western PA please email me at tsayre28@aol.com and i might be able to help you out with replacement.

Deckman31

11:55AM | 02/28/12
Member Since: 02/28/12
3 lifetime posts
I think i can give you the solution to your problem. I am aware of these problems and did warranty replacements for timbertech. They are standing by thier product and replacing them but it takes time and you need to file a claim and send pictures. They will provide material and a five dollar per sq ft credit to have this installed. Anyone who has this problem please email me at tsayre28@aol.com and i can help you out.

VAGUY

05:41PM | 04/04/12
Member Since: 04/04/12
3 lifetime posts
Another Fall 2009 XLM Mountain Ceder victim here.
The board closest to the frame in the photo was scrap lying in the dirt and grass in my sideyard for the ~30 since installation.

I saw it change over even the first year, but my wife was busy having babies, so I had other priorities and am now getting around to filing a claim...based on these posts, I'm a little bit scared.
103 7208

VAGUY

05:41PM | 04/04/12
Member Since: 04/04/12
3 lifetime posts
Another Fall 2009 XLM Mountain Ceder victim here.
The board closest to the frame in the photo was scrap lying in the dirt and grass in my sideyard for the ~30 since installation.

I saw it change over even the first year, but my wife was busy having babies, so I had other priorities and am now getting around to filing a claim...based on these posts, I'm a little bit scared.
103 7208

keithlee21

11:18PM | 04/21/12
Member Since: 04/21/12
2 lifetime posts
I really wish I would have seen this post when I was having my deck installed. I also used the TimberTech XLM Desert Bronze decking when my deck was built in Dec 2010.

It must have been within the first 3 months when I started to see the white residue/frosting that others have reported as well. I followed TimberTech's Care & Cleaning procedure of washing and scrubbing the boards with Corte Clean but had absolutely no success after hours and hours of work to get the deck clean. The deck's appearance progressively worsened so I purchased a power washer and used TimberTech's Care & Cleaning instructions but again no improvement.

It wasn't till I started to do specific online searches for TimberTech XLM issues where I came upon this post. Today I have issued a warranty claim with TimberTech and hope to get a response and resolution quickly.

Could someone chime back in and tell me of their experience with the new XLM replacement option of the XLM Harvest Bronze? Has the issues arose again? How are the board holding up? My wife and I immediately liked the wood grain appearance of the XLM but it defeats the purpose and expense of composite to have to spend hours and hours scrubbing and cleaning.

I will keep everyone aprised of this issue and appreciate all feedback.
Img 0669

Cesmom

11:18AM | 05/19/12
Member Since: 05/19/12
2 lifetime posts
I have been following this thread for a year or so. I installed XLM Deset Bronze in fall of 2009. By June of 2011, the board started showing the white chalking. Timbertech sent DeckMax which worked for only two months before the white showed again. I have just reached out to Timbertech to get started with replacement.

I am concerned, from what I read on this blog, that all of their products will turn white.

Has anyone had replacement that has not faded? It may be too soon to tell, but at least two years without fading? If so, which product and color?

VAGUY

03:50PM | 06/05/12
Member Since: 04/04/12
3 lifetime posts
Timbertech promptly handled my warrenty quickly & without arguement. They paid for material and labor, no problem. They did right by me and the new deck looks great.

keithlee21

07:42PM | 06/05/12
Member Since: 04/21/12
2 lifetime posts
I would also have to agree with VAGUY. I turned in my claim and I was pleasantly surprised and pleased with the service I received from Timbertech. They handled my claim extremely quick and we were able to agree on the coverage for materials and labor. My deck has been completed and I'm crossing my fingers that the Timbertech XLM Harvest Bronze holds on up. I am a bit paranoid and I'm a bit overly attentive to the materials for any possible defect but I do hope they do not show any residue or scorching like I experienced with the Desert Bronze material.

pgintct

12:42PM | 06/18/12
Member Since: 06/18/12
1 lifetime posts
My deck was built in fall of 2008 with TimberTech Mountain Cedar. I used that material for a border, stair treads, and railing only. I too thought that it would clean off. Well here is what it looks like today. For the picture I laid a piece that had been in the garage across the border and stair tread. I just filed a claim.......
Dsc05157

LinRich

04:34PM | 07/23/12
Member Since: 07/23/12
2 lifetime posts
We also installed an XLM deck in Desert Bronze in the spring/summer of 2010 and our boards turned white by the summer of 2011
Completed claim form, deck diagram and pictures and submitted to Timbertech. Service rep talked me into trying Deck Max no charge, never should have agreed. Put down Deck Max end of September 2011 and planks were white again in April 2012, didn't even last a year, so much for no maintenance . When I called them in June telling them I wanted to continue with my claim, which the rep assured me I could do, they conveniently had no record of my claim, surprise, surprise! Luckily I kept copies of everything and resend them out on June 16, 2012. Left a voice mail message today, resent claim over 30 days ago and no response. It seems some people are not having a problem getting Timbertech to honor the waranty, we don't have a oontractor helping us who may have some "clout" Seem to be getting the runaround. Accepting Deck Max will only stall your claim , take it from me.

whitexlm

06:59PM | 07/23/12
Member Since: 06/25/11
7 lifetime posts
My 2 year old dessert bronze deck is being replaced right now. I filed all the correct paperwork and spoke to Gene. Gene handles ALL the warranty replacements and was very nice to speak to. Gene will not recommend people to do the work. Gene will not give references for the Harvest Bronze and whether or not it is working. Gene said to look at the contractors in your zipcode on the Timbertech website.

I did and called 3 of them. Gene gave me $2250 for labor costs and all the replacement materials free of charge. The deck will not cost me a dime to replace parts or labor. That is very good of Timbertech. Now I wrote a pretty forceful letter saying I was fully prepared to take this to court which I would have and they did the right thing by replacing parts AND labor. Technically their warranty is not for labor but this was by FAR the most premium (expensive) decking I could buy (twice the price of TREX) so you should expect FULL COOPERATION and everyone on this list should get it. You can email me at sebgrady@gmail.com if I can help you.

Of the 3 contractors 2 said they could do the job for the $2250 and one said "there is no way a quality job can be done for that price." The guy who said no way is full of it and is just trying to pad profits. The guy doing the job for me (in Oakland, CA) is fantastic!

Here is the before of the deck. I will try to post pictures of the AFTER.

whitexlm

10:18PM | 07/26/12
Member Since: 06/25/11
7 lifetime posts
Here is the before:
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LinRich

05:28PM | 09/10/12
Member Since: 07/23/12
2 lifetime posts
I am pleased to say I received the replacement material from Timbertech a month after my original posting (August 23rd) and I hired a contractor who just finished the job today. The deck looks beautiful. I received $2500 towards labor, job was much more than that, but it helped. I did use a contractor off their website, and he did an excellent job. In the end Timbertech did the right thing. Thanks for your advice "Whitexlm". Lets hope Harvest Bronze holds up!

Nonarosie

12:38PM | 10/04/12
Member Since: 07/28/12
1 lifetime posts
Wondering if anyone was reinbursed for the full labor cost. So far they will only reinburse me about half the cost. I strongly feel it is their faulty product and I shouldn't have to pay anything. . Just wondering if anyone can give me some advise before I contact a lawyer.

Cesmom

11:26AM | 10/07/12
Member Since: 05/19/12
2 lifetime posts
Timbertech's original offer would cover only half of the quote I got from my original contactor. The local contractors on Timbertech's site did not show up to even quote. A lawyer friend of mine suggested where I could research my state's consumer protection laws. Then I wrote to Timbertech, referenced a few sections of that code and suggested lawyers were the next step. Timbertech came back to me with a contractor that would do the work and negotiated a price directly with Timbertech. Work starts soon. If all goes well, I would say the Timbertech did the right thing in the end. I so look forward to having a beautiful deck again.

whitexlm

01:57PM | 10/07/12
Member Since: 06/25/11
7 lifetime posts
Nonarosie,

Gene from Timbertech gave me $2250 for the replacement labor AND all replacement materials free.

I didn't spend a dime and you need to FORCE Timbertech to do the same for you.

Here's why I take this position again. Even though their warranty says only parts they are THE MOST EXPENSIVE DECKING MATERIAL ON THE MARKET AND THE DESSERT BRONZE WAS A COMPLETE FAULTY MATERIAL ACROSS THE BOARD AS YOU ALL CAN SEE ON THIS SITE.

If they were the low price leader, I think I would be OK with just parts but a Ferrari is not supposed to break down and look like sh!t in 2 years. They need to suck this up and do the right thing for ALL OF YOU. They have a brand at stake. Here is the picture of the Harvest Bronze and it looks beautiful after my contractor installed it recently. I hosed it down this morning and can take another pic after the sun is shining and water evaporates. In Oakland, California.

whitexlm

02:00PM | 10/07/12
Member Since: 06/25/11
7 lifetime posts
Here's the picture:
Timbertech%20harvest%20bronze

Stryker1952

03:04AM | 10/08/12
Member Since: 10/08/12
2 lifetime posts
My TimberTech was discolored from the get go. It arrived from the lumber yard where I purchased it from with this dark brown stain on it. I purchased the Twin Finish in grey, but some of the boards after taking off the shrink wrap were stained with some kind of brown material. Even the shrink wrap was coated with this brown material. It's as if the boards are weeping the stain. I tried to wash it off and some of the stain came out but most stayed. Boy I'm a sucker. I assumed this product had gone through at least a couple of years of testing. You would think AT LEAST the product wouldn't ooze any compounds that make up it's structure or its coloration. You look at the ends of some of these boards and you can see some kind of brown gunk collecting on the end. After laying down what wasn't stained on a 16x16 foot deck, the rest of the product seems to be reacting with UV radiation and they too are starting to discolor. I find it a bit unbelievable that they knew nothing about this defect when the product comes off the run stained or is showing signs of stains even before the boards leave the factory. I guess I don't want replacement product and I now want good old fashion cedar 2x6's. Heck I'll take PT 2x6's. Boy what a nightmare. I wouldn't recomend this product to anyone. This reminds me of the big defect in LP siding. Is this product made in the USA or China?

jmerchant

08:03AM | 10/08/12
Member Since: 05/02/11
9 lifetime posts
Please note my prior posts regarding the problems with XLM. TT was very gracious with me. They provided new materials and sent a third party contractor to perform the removal of old materials and installation of new. The contractor, Tony Norem, is employed by TT to perform these installs, and they travel the country over 300 days annually exclusively for TT. They do exceptional work - even better than my original installer, and they are very professional. - clean work site, thorough clean up, follow up, etc. It has been over one year and the harvest bronze is holding up nicely.

If you have a problem with XLM tell TT that you want their installer to handle the demo and replacement. I am confident that you will be satisfied. Good Luck !

Stryker1952

04:25PM | 10/21/12
Member Since: 10/08/12
2 lifetime posts
I got a refund on my twin finish planks. Some came stained. There was a brown substance all over the shrink wrap that some came in. The ones that weren't went on the deck. Then about a week later the process of dew sitting on the planks and the sun drying and heating them leached out a. I had the grey colored twin finish TimberTech planks. They are out of their minds if they think I'm going to buy a special cleaner or use a cotton rag and iron to clean my deck. Like I said, they took it back. I told the lumber yard that in good conscience they shouldn't even sell it. It scratches easy too. At least with cedar you can sand it. My last cedar deck had a solid coat of acrylic latex on it. It was tough as nails. I'm going back to a God made material, forget the man made stuff. I was told the twin finish gray has oak particles impregnated in the gray plastic. This is what's leaching out when it gets wet. Can't believe they didn't know it was a problem to begin with.

harris singh

12:19AM | 12/20/12
Member Since: 12/20/12
2 lifetime posts

Deck-Etc.Contracting in Houston TX. Specializing in paving Decks,Fences,Pergolas,Patios,and Pressure Washing.Serving Houston TX,
Houston fence company. Houston TX deck and fence contractors.FREE DECK AND FENCE ESTIMATES IN HOUSTON TX.

http://www.decks-etc.com/

harris singh

12:20AM | 12/20/12
Member Since: 12/20/12
2 lifetime posts
Deck-Etc.Contracting in Houston TX. Specializing in paving Decks,Fences,Pergolas,Patios,and Pressure Washing.Serving Houston TX,
Houston fence company. Houston TX deck and fence contractors.FREE DECK AND FENCE ESTIMATES IN HOUSTON TX.

http://www.decks-etc.com/

sashalevin

11:18AM | 01/29/13
Member Since: 01/29/13
2 lifetime posts
Seeger Weiss LLP is investigating claims for a class action suit against TimberTech decking. If you or someone you know has purchased defective TimberTech decking, please contact us at http://www.seegerweiss.com/news/timbertech_composite_decking_lawsuit_false_advertising_claims_investigated_by_seeger_weiss. Seeger Weiss is a recognized leader in consumer class action lawsuits. All initial attorney consultations are free of charge.

sashalevin

11:18AM | 01/29/13
Member Since: 01/29/13
2 lifetime posts
Seeger Weiss LLP is investigating claims for a class action suit against TimberTech decking. If you or someone you know has purchased defective TimberTech decking, please contact us at http://www.seegerweiss.com/news/timbertech_composite_decking_lawsuit_false_advertising_claims_investigated_by_seeger_weiss. Seeger Weiss is a recognized leader in consumer class action lawsuits. All initial attorney consultations are free of charge.

BV000339

06:00PM | 02/07/13
Has anyone ever had issues with white spots on their XLM like this? We can't seem to get them off --- and yes, we've tried all of the suggested methods for cleaning the deck. It's embarrassing to even entertain on our deck, it looks so dirty. Deck was installed June 2012 and spots were there from the get-go. We're working with TT claims dept now and don't seem to be getting anywhere.
Photo%20%2835%29

BV000667

08:07PM | 03/24/13
Installed desert bronze xlm in aug 2010. Replacing with harvest bronze April 2013. Sent two emails to warranty dept. never registered my material in the beginning . Sent about 10 pictures and invoice for material. Deck is about 20' x 16'. They replaced all material and fasteners. Plus 2k in a personal check. Installed myself and will replace myself. Hopefully I will never have to go through this again. But they did make right on the situation......for now.

BV000786

03:51PM | 04/09/13
Need more deck max enhanced revitalized as I am doing my deck over for the third time.
Please have someone contact me at 860-836-9518
Terry Nelson

BV001171

04:53AM | 05/29/13
I am new to this forum. We had installed in the summer of 2011 the TimberTech Mtn. Cedar and it too has started to have white milky areas. I've tried to clean it, but it does not work. Any help from people who were successful in cleaning theirs would be appreciated.

HATEXLM

11:32PM | 05/30/13
Member Since: 05/30/13
1 lifetime posts
Don't waste your time with Harvest Bronze XLM. We originally had Desert Bronze installed in June of 2010. By August of 2010 it had white chalking over the entire deck. After TT tried to get us to use their deck stain and we refused they finally agreed to replace the desert dream with Harvest Bronze promising that the HB product was improved and we wouldn't have the same white chalking problem. In less that a year, we had the same exact issue with the Harvest Bronze. We are exhausted with the entire process and don't want to go through the pain of replacing it again. At this point I do not feel that TT can provide a decent replacement product. I spent all this time convincing my husband that it was worth it to spend the extra dollars on a "maintenance free" deck vs. cedar decking. $21K later and I wish we would have done cedar!

BV001275

12:21PM | 06/10/13
Trying to submit to the address timbertech.classaction@yahoo.com. Keeps coming back undeliverable!
Please send any info as I am in same boat as all of you!! Thank you!!!
Lori

glpwood

08:20AM | 06/29/13
Member Since: 06/29/13
2 lifetime posts
My XLM Desert Bronze decking is also turning white after 2 1/2 years. The deck gets minimal traffic and is maintained properly. I will be sending a claim in to Timbertech along with photos, honestly after reading all the posts about the decking, I'm very sorry that I bought this product even though it was the most expensive composite decking on the market at the time. Any help trying to rectify this situation would be greatly appreciated.

BV001739

10:02AM | 08/03/13
We installed TT xlm in Rustic Bark in July of last year (2012). It was beautiful for a couple months until I started to see what looked like a milky film. At first I thought maybe it was our water. This spring (2013) I noticed more of the milky look...and by July it now looks white like the color has worn off. Was going to try the DECK MAX...but decided not to after reading this website. Will be calling TT to start our claim!

BV001779

04:58PM | 08/08/13
We installed XLM Desert Bronze in 2010. It has the color defect. Our warranty claim just got approved for the material replacement and "customary amount towards the replacement labor". Sure could use some advice on how to approach this. What does 'customary' mean? I believe Timbertech needs to pay for all the labor. Any advice from folks that have already completed this process would be helpful and appreciated.

Also I would like any feedback on what Timbertech replacement product you chose, why, and results (happy or not happy with choice).

Thanks

BV001861

01:29PM | 08/19/13
I recently submitted a claim to replace our Desert Bronze deck and am in the waiting stages. I requested Harvest Bronze but just noticed a post from HATEXLM on 5/30/13 that after replacing Desert Bronze with Harvest Bronze they are experiencing white discoloration problems AGAIN!
Has anyone else had problems with Harvest Bronze?

Also any good advice from 2013 how to push your claim through and get labor costs reimbursed? Also, does anyone have a recommendation for a good deck replacement contractor in Chicago suburbs (Glen Ellyn).

Thanks!

DBXLM

02:20PM | 08/22/13
Member Since: 08/22/13
1 lifetime posts
Another Desert Bronze nightmare. Installation late 2010 - white streaking here and there until this year when major portions turned white/haze. Filed claim - got reasonable responses - and acknowledgment that they would replace deck - but now seem stuck. Contractor TT recommended took measurements but now won't return calls or e-mails, and warranty claims won't return e-mails. It's been like this for 2 months.

Has anyone had ANY success whatsoever staining/sealing/painting deck after it turns white with decent results - even if it means maintaining it every year or 2?

Thanks!

BV001861

04:27PM | 08/23/13
Hello,
I got a response from them in 3 weeks but maybe it depends on where you are. I got the name of the head guy who handles the Midwest by reading every entry on this blog (all 16 pages!) and I was very polite and friendly when I talked with him. Don't talk to customer service...they will give you the runaround.
Good luck...I still have to negotiate some more so wish me luck too!


BV001861

04:28PM | 08/23/13
Has anyone had problems with Harvest Bronze? I'm about to install it!

BV002684

04:29PM | 11/30/13
Another nightmare here!! Installed desert bronze (900sq.ft.) in 2009. By 2011 it had turned chalky white. Timbertech agreed to replace defective decking material (with the improved harvest bronze) and gave us a small cash stipend for labor. Our contractor in the northeast refused to do the job for "peanuts". Complained to Timbertech and they gave us the name of a contractor who would do it for the reimbursed amount.
Now, in the fall of 2013, the material has again turned chalky white!! We filed claim of defective material again this past summer and were told that it is just "weathering" and needs to be cleaned! We cleaned it and it looked great for a week or so. Then it turned chalky white again. We were told we had to use Deck Max. Told them we wanted to be reimbursed for material and labor and they told us they would clean our deck and that the material is not defective. Hope to join in on class action lawsuit!!

BV002795

05:09PM | 12/14/13
Hi, I am currently investigating this issue - can you please give me a call at 855-505-5342 to discuss? Thank you! ~Erica

BV002900

01:16AM | 01/01/14
hi there, we are in Australia and are about to replace Mountain Cedar, would appreciate advice as to what board to choose - harvest bronze? Erica what time-zone are you in as would really like to chat with you about this. couchleg is Skype name,

BV002900

01:21AM | 01/01/14
Would appreciate reflections on installation of Harvest Bronze please. couchleg on skype

BV002900

01:59AM | 01/01/14
Actually sorry - any reflections on TTech Terrain board Brown Oak?? Has anyone had it down?

ckiefer

06:37AM | 04/24/14
Member Since: 04/24/14
1 lifetime posts
Hi there,

Our deck was installed in the summer of 2012 using mostly harvest bronze. We had no real issues that season. The following year, we noticed a slight chaulking similar to what I have read in other postings (no issue under the furniture). Some have said the condition exists in "traffic areas". It is evident to me that this is an issue with the PVC reacting to UV light. Our deck faces the south and gets direct sun all year round (more or less). Now it's spring again and we have been out there a couple of times (now the 3rd season of use) and the chaulking is definitely worse. It's certainly not as bad as other pics I have seen showing the condition, but it is definitely very noticeable. I too echo the frustration of others.....we installed a "top of the line" product and this should not be happening 2 years in.

I have not yet contacted Timbertech. I did read in the fine print of the warranty verbiage shown in the marketing material that existed at the time we purchased our deck boards that they do not cover chaulking. After learning that some consumers have been able to get timbertech to replace their material I wonder if they changed the warranty sometime in 2011 or early 2012 due to the previous issues they clearly have have had particularly with the "desert bronze" color. Has anyone been able to get Timbertech to cover this issue on materials purchased in 2012 on?

White Xlm in Oregon

11:33AM | 07/30/14
Member Since: 07/30/14
1 lifetime posts
We finished our install of the harvest bronze with rustic bark for border in March and it is already turning blotchy white. The second lot doesn't seam to be turning.
TT first response was it was normal weathering..... We are on the ocean but this is not right and if We'd known we would of selected anything else.
We sent back our unhappy reply and are waiting on there reaction.

Image

BV005396

06:11PM | 08/19/14
Our deck is two years old and it's a mess. White spots all over. We paid over 10,000.00 for the deck and it was definitely a waste of money. We have harvest bronze. I contacted the company July 25. I haven't heard a word from them even after four phone calls. Customer Service stinks. Go with pavers!!!
Dscn3603

BV005124

11:10AM | 08/20/14
Timbertech XLM Mountain are angry everytime, It cracks me up how Timbertech claims that "Years of research and development went into this Extreme Low Maintenance decking material.

BV005443

05:05PM | 08/23/14
My deck was installed in 2012 and gets almost no traffic. White spots appearing all over. After reading this blog I realized it cannot be corrected. Will contact lumbar this week to determine if they stand behind this product. Very aggravated.

nick

07:00PM | 09/06/14
Member Since: 07/03/14
1 lifetime posts
TT warrantied my entire deck for the discoloration with a courtesy reimbursement for labor. The new material is only textured on a single side. Now the fun to replace the boards. I'm disappointed with the discoloration but presently surprised with TT's customer service and response to the issue.
Img 20140613 124929

BV009288

03:11PM | 10/21/15
My xlm timbertech deck was installed in 2009. The color is Sandridge and it is bleached out where the sun hits. I filed a claim and heard from them yesterday. The woman was rude and said there was no warranty covering lightening of material unless it was warped. She said that she would send me coupons for a product to put on the deck. When the email came, it contained a release form (which told me there were issues). Can someone tell me who else to contact?


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