White Xlm in Oregon

11:33AM | 07/30/14
Member Since: 07/30/14
1 lifetime posts
We finished our install of the harvest bronze with rustic bark for border in March and it is already turning blotchy white. The second lot doesn't seam to be turning.
TT first response was it was normal weathering..... We are on the ocean but this is not right and if We'd known we would of selected anything else.
We sent back our unhappy reply and are waiting on there reaction.



06:11PM | 08/19/14
Our deck is two years old and it's a mess. White spots all over. We paid over 10,000.00 for the deck and it was definitely a waste of money. We have harvest bronze. I contacted the company July 25. I haven't heard a word from them even after four phone calls. Customer Service stinks. Go with pavers!!!


11:10AM | 08/20/14
Timbertech XLM Mountain are angry everytime, It cracks me up how Timbertech claims that "Years of research and development went into this Extreme Low Maintenance decking material.


05:05PM | 08/23/14
My deck was installed in 2012 and gets almost no traffic. White spots appearing all over. After reading this blog I realized it cannot be corrected. Will contact lumbar this week to determine if they stand behind this product. Very aggravated.


07:00PM | 09/06/14
Member Since: 07/03/14
1 lifetime posts
TT warrantied my entire deck for the discoloration with a courtesy reimbursement for labor. The new material is only textured on a single side. Now the fun to replace the boards. I'm disappointed with the discoloration but presently surprised with TT's customer service and response to the issue.
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03:11PM | 10/21/15
My xlm timbertech deck was installed in 2009. The color is Sandridge and it is bleached out where the sun hits. I filed a claim and heard from them yesterday. The woman was rude and said there was no warranty covering lightening of material unless it was warped. She said that she would send me coupons for a product to put on the deck. When the email came, it contained a release form (which told me there were issues). Can someone tell me who else to contact?
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