Latest Discussions : Windows & Doors

Homemaker

10:52AM | 03/04/05
Member Since: 03/03/05
10 lifetime posts
Well it is happening to us.. In the past year we have had 3 thermo windows explode (inside pane). We have contacted the installer and the manufacturer and they are unable to help. There is a manufacturer warranty but only on discoloration/cracking or any malfunction of the mechanism of the frames The panes have exploded at different time of the day.. one at 6 am, one at 8 pm and one at 10 pm... There is no sign of any force which would have caused this to happen, nor any extreme heat or cold. When the window explodes it makes a fairly loud popping noise as the glass flies inward. These windows have been installed for approximately 9 years and now we seem to have this problem. The outside panes remain in tact and no signs of any cracks or damage. Any idea what what can be causing this? and how do we get it to stop?

Piffin

11:32AM | 03/04/05
Member Since: 11/06/02
1278 lifetime posts
I have not heard of this either. I find it so awesome that I posted a link in another forum where mahny knowledgeable tradesmen hang out. Hope you get some relief.

Unless there is some missing inormation here, the manufacturer should be standing behind this product. The only valid reasopn I can think of for them to have an out is if you bought bare bones thermal glass and insatalled these as fixed glass units, framing and truimming in yourself and nicked the edge with a nail.

Count me mystified.

Excellence is its own reward!


Homemaker

12:28PM | 03/04/05
Member Since: 03/03/05
10 lifetime posts
Appreciate your response... and also thank you for posting my problem on another board.Keeping my fingers crossed.

You wrote" the manufacturer should be standing behind this product. The only valid reason I can think of for them to have an out is if you bought bare bones thermal glass and installed these as fixed glass units, framing and trimming in yourself and nicked the edge with a nail."

These were actually units which were installed by a reliable window company.. The contract we have with the manufacturer says that only the frames are covered (and only for certain things)and not the glass.. I also called the window company who installed the units and they said that they flabbergasted at what has happened, they said they have never heard of this and say that they don't guarantee windows... so that is fine...they don't guarantee the glass, ok...but I want to know why this is happening..

Thanks once again for your help...

Piffin

12:57PM | 03/04/05
Member Since: 11/06/02
1278 lifetime posts
Can you name the manufacturer? I have never bought windows from a company that does not stand behind their glass too. Of course the warrantee on it is more restricted and time limited than on the frames, but to absolutely never cover glass problems is a sign that soemthing is wrong in their process to me! Either they buy the glass from the cheapest bidder at the time or the way they adhere the glass is not up to industry standards which stresses the interior panes, perhaps. As you can tell form caomments at the other site already, this is extremely uncommon so youmay never know WHY, but i can understand that you would want to know. The event itself is extremely rare, but to have three in one house is phenomenal. The danger posed would make me ready to speak with a lawyer.

There is a principle of law called implied warrantee. Even if they claim to not cover this sort of thing, the fact that they sell the product, implies that it will perform as it is intended to perform. Obviously, it is not doing so. If the warrantee expresses a time limit on coverage, that might give them an out, but if there is no warrantee written whatsoever, some states would hold the installer/retailer responsible for replacement. of course, the burden of proof will be on you.

I am not a lawyer - nor do I play one on TV. I'm just a tradesman like Bob Villa plays on TV, so take your own lawyers advice.

Excellence is its own reward!


Piffin

02:09AM | 03/05/05
Member Since: 11/06/02
1278 lifetime posts
be sure to read all the responses coming in at Taunton's site. There is now a lot of interesting info being posted.

Excellence is its own reward!


Homemaker

05:26AM | 03/05/05
Member Since: 03/03/05
10 lifetime posts
In response to your Mar 4 letter.. I agree 100% with what you are saying..

We live north of the border in Canada.. and so that may make a difference as far as "implied warantee" goes. But I will check on this.

The manufacturer has placed a 40 year warantee on the frames but nothing on the glass. I can understand not wanting to put a warrantee on glass,as it is delicate but in due respect, if a window is not bumped, struck in any way to cause it to break, then it should not break.. but this glass doesn't break as such...it blows out of the pane,leaving the exterior of the glass still in tact but shattering the center and sending it flying.

In regards to Mar 5th letter... where can I find the site you mentioned called Tauton's Site? I am most interested...

Thanks so much for all your responses...


Piffin

06:54AM | 03/05/05
Member Since: 11/06/02
1278 lifetime posts
http://forums.taunton.com/tp-breaktime/messages?msg=55031.1

interesting. I believe that I posted this link in my very frist reply. maybe this site does not like sharing information to help people and wants to keep it all to itself. I have noticed in the plpast that specific name brands get deleted here too.

if this link gets deleted, we'll try making contact by email to send it to you

Excellence is its own reward!


Homemaker

09:33AM | 03/05/05
Member Since: 03/03/05
10 lifetime posts
I checked with a lawyer's assistant today regarding the "exploding" windows and warranty. He said that there isn't any installation or manufacturing company to his knowledge that would guarantee window panes,as so many things can happen to them, with kids and baseballs or golf balls or items hitting them therefore the company would be paying for broken or damaged windows constantly. They do however gurarantee the installation work for a reasonable amount of time. He questions if perhaps there was a gas that the manufacturer has used in making the thermo windows and perhaps that is what is causing the windows to explode? I believe he called it "Eron or E gas, which I understand is suppose to cut out some of the UV rays and help to keep the temp in a room from varying too much in degrees.

Would this possibly be the problem?

Thanks for the url for the other site.. will have my husband read the messages when he gets home..


Piffin

10:18AM | 03/05/05
Member Since: 11/06/02
1278 lifetime posts
as noted on the other forum, it is most likely that an impurity of nickle or other element found it's way into the glass at manufacture. however, proving this could cost as much as replacing all your windows making that opption impractical - and the window company probably knows it so they are ducking the responsibility is all that makes ense here. What is the name of that manufacturer, BTW?Other potential customers should know.

Excellence is its own reward!


Piffin

06:17PM | 03/05/05
Member Since: 11/06/02
1278 lifetime posts
Most operable windows have enough play in tham that the house would likely be flalling down or have other bigger issues to complain about before the glass would be breaking. I did mention early on about fixed units and nails nicking glass that might cause structural stress...

Excellence is its own reward!


INDMERC

06:58PM | 03/05/05
Pif....

I can't believe you said that...

I made it...

Piffin

08:08AM | 03/06/05
Member Since: 11/06/02
1278 lifetime posts
you mean complimenting BV on his performance? Right?

Excellence is its own reward!


Homemaker

02:50PM | 03/07/05
Member Since: 03/03/05
10 lifetime posts
Piffin:

Sorry to be so long in answering your response, but weekends are busy..

The company who manufactured the windows was Canadian Thermo Window Industries of Weston, Ontario Canada.

Upon reading the number of responses that have been posted on the other site, my husband tends to agree with the reponses regarding gases that have been put between thermo windows, as there are small chips in the broken edges of the pane of glass (still in the frame) which would give the indication that the windows would have bulged toward the inside of the house before exploding.

Appreciate the interest and the responses of your members..

INDMERC

02:59PM | 03/07/05
Small chips may be an indication that edges of the glass were damaged during mfgr and thermal glass is nick sensitve..

INDMERC

03:00PM | 03/07/05
Small chips may be an indication that edges of the glass were damaged during mfgr and thermal glass is nick sensitve..

Homemaker

04:10PM | 03/07/05
Member Since: 03/03/05
10 lifetime posts
not sure if I am making myself clear... I am talking about the area (the center of the window itself)that has been blown out. ... not the edges of the window glass per sa...

INDMERC

05:13PM | 03/07/05
as in like a large hole was cut into the center of the window and the 4 edges are left intact???

Homemaker

06:09PM | 03/07/05
Member Since: 03/03/05
10 lifetime posts
yes, that is correct..

as there are small chips in the broken edges of the pane of glass (still in the frame) which would give the indication that the windows would have bulged toward the inside of the house before exploding.

INDMERC

07:26PM | 03/07/05
what is the percentage of the pane that breaks and do you have shards or little cubes left over??

Homemaker

03:56PM | 03/09/05
Member Since: 03/03/05
10 lifetime posts
I would say about 40-50% of the window is blown out.. the complete center .... the rest stays in tact... There are little shards along with a few larger pieces of glass on the floor ... no cubes.

INDMERC

08:38PM | 03/09/05
time to get the mfgr off of their butt and get you new window(s)...

tried to find that special that was on TV about windows doing this but didn't fair too well...

is the wiow sash square... Wonder if the payne was under compression.. the rest of the window that remains intact.. is it cracked and the sash holding it in place...

BTW.. little cubes ould have ment that the window was tempered..

Homemaker

01:18AM | 03/11/05
Member Since: 03/03/05
10 lifetime posts
To get new windows would be marvelous, but even to know what is causing this would be a blessing in itself... No help from the manufacturer... their warranty is on the frames and the mechanism but nothing on the windows.

You mentioned compression may be the problem... if that was the case..., would not the other window in the frame blow out or crack in some way as well? The windows that have exploded is an inside window of a dual pane sliding window.. in other words there are 2 panes of glass that make up each window- an outside and an inside window. Nothing happens to the outer windows.

There have been 3 different windows in 3 different rooms of the house at 3 different times do the very same thing- always the inside window.

The windows frames are rectangular in shape.

Appreciate your response..

dmbperson

06:39AM | 03/12/05
Member Since: 03/11/05
1 lifetime posts
Some/most window companies have a gas in-between the panes of glass for insulation, Argon is one that was commonly used. one problem that they had with this is that the argon would escape and not let anything else back in. this would cause a vacuum and suck the 2 panes of glass together, commonly referred to as "Collapsed Glass” most of the time you will see a oval of condensation in the middle of the glass in the winter time, sometimes the panes will touch and even break. I hope this helps, and depending on the brand, it should be covered under warranty.

Richrahn

08:20AM | 01/16/09
Member Since: 01/15/09
3 lifetime posts
i found these posts very interesting and helpful. i have also had 3 windows implode, 2 in cold weather and 1 in cool weather. the windows were installed in 1994 by sears to the tune of $12,000. the sales person never mentioned anything about exploding windows (ha,ha), but he did strongly suggest that we purchase the lifetime glass breakage warranty. i realize that these posts are from 2005, but i am wondering how big a problem these windows are. thanks for letting me vent.

Homemaker

05:46AM | 01/17/09
Member Since: 03/03/05
10 lifetime posts
We replaced the windows at our own cost (did we have a choice?) Since then there has been no problem. The company who installed the orginial windows never did get in touch with to check on why the glass would have exploded.

Have to wonder if they were a fly by night company and used a door to door salesperson.(The windows had already been installed when we purchased the house).

Someone along the line has mentioned that the frames may have been too tight not allowing the windows to expand or contract. Perhaps that is possible I don't know

Before I would buy glass breakage warranty, I would definitely be doing a lot of reading with a magnifying glass to see what they REALLY covered, or you could find yourself in the same boat as us.

Sharon

Richrahn

01:47PM | 01/17/09
Member Since: 01/15/09
3 lifetime posts
i am a very cautious shopper, so i checked out the warranty coverage before buying. now that these 3 windows have imploded, i'm glad i bought it. we haven't had to pay for parts or labor. we purchased the windows from sears home improvement. they subcontract with manufacturers and installers. the warranty is lifetime coverage. it has payed for itself. as long as sears is in business, we are ok.

Richrahn

03:02PM | 01/26/09
Member Since: 01/15/09
3 lifetime posts
had another window implode today. called sears again and was told they were having a major problem with these windows. now they are telling me i will have to pay $150.00 per window for labor, because the company they subcontracted with (kensington windows) went out of business. so i guess that's my fault. so much for the lifetime full coverage warranty! thanks for letting me vent. BUYER BEWARE!

BV012782

02:27AM | 09/05/16
Sure have! I put all Stank windows in my home in the late 90's. Spent loads of money and got a LIFETIME WARRANTY! HOW WONDERFUL! Then one day I almost had a heart attack when a window exploded! The outside pane shatters from center. Stank replaced window. Great! This happened time and time again....I was told by a technician that I unfortunately had a bad batch and to be ready for the others to explode some time! When I approached Stank and asked them to correct the problem and replace the others (by then almost 2/3 of my home windows had been replaced due to exploding) they refused! Daytime, nightime, summer, fall, winter, spring didn't matter! Had to do with the gas between the panes. Stank would only replace upon explosion! I am still having my windows explode and now they are out of business! Bought out by Great Day. Haha....so much for lifetime warranties. Now I have to pay for installations! What a crock! Don't be fooled by lifetime warranties. I have worked in hundreds of homes over the years and have NEVER found another homeowner who has had windows exploding. Great Day said they bought out their assets but not their liabilities. Guess I'm one of their liabilities! I should have been a real PANE (pain) in Stanek's ___ and insisted on a whole home window replacement years ago! Now I'm ______! I have neighbors who have 30 year windows that don't even fog up! Be careful!


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